Vemula Venkata Naga

Experienced Support Engineer with 2.8 years of experience in IT, specializing in

system engineering and technical support. Adept at facilitating solutions for

customer-reported issues, ensuring timely responses within defined SLAs, and

maintaining high standards of customer communication. Proficient in Python

scripting for automation, API integration, SQL querying, and Linux system

management. Recognized for outstanding performance with a 'HATS OFF' award

for three consecutive months. Skilled in root cause analysis, documentation, and

knowledge sharing, with a strong commitment to continuous learning and

professional development.