Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Vemuri Sai Mounika

Vemuri Sai Mounika

Hyderabad

Summary

IT Consultant with extensive experience at IT People Corp, India-IBM, adept at enhancing operational efficiency through strategic IT solutions. Proficient in Windows Server and end-user support, I excel in vendor relationship management and regulatory compliance, driving successful project outcomes and ensuring seamless IT service delivery. Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success. Experience in strategic planning, system integration, and software development. Proven strengths include problem-solving skills, adaptability to new technologies, and strong project management abilities. Previous work has resulted in improved efficiency of IT operations and successful execution of complex projects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Consultant- End User Support

IT People Corp India
Hyderabad
09.2023 - Current
  • Company Overview: Client: IBM India.
  • Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
  • Asset Management
  • Client Image Updates.
  • Assisted clients in developing and implementing IT strategies to improve business operations.
  • Controlled operational IT budget and expenditures within department parameters.
  • Examined metrics and prepared IT project progress reports.
  • Installed and configured computer hardware operating systems and applications according to customer requirements.
  • Met with users, vendors and technicians to determine computing requirements.
  • Documented processes related to IT services provided by the company.
  • Procured IT resources for strategic and operational computing requirements.
  • Provided company users with tech support for IT problems and account maintenance.
  • Managed backup, user account and helpdesk systems.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Ensured compliance with security policies including firewalls, anti-virus programs.

IT Consultant - End User Support

Group Fio India Pvt Ltd
Hyderabad
07.2021 - 06.2023
  • Company Overview: Client: DBS Tech India Pvt Ltd
  • Managed end-user issues via ticketing systems, ensuring SLA adherence.
  • Provided support for hardware, software, printers, and mobile devices.
  • Troubleshot SCCM and application-related issues, and ensured laptop compliance.
  • Laptops, imaging, and updates.
  • Worked on various ticketing tools for end-user issue resolution.
  • Managed backup, user account and helpdesk systems.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Provided technical support for hardware, software and network issues.
  • Procured IT resources for strategic and operational computing requirements.

IT Consultant - End User Support

Kelly Services India Pvt Ltd
Hyderabad
08.2019 - 06.2021
  • Company Overview: Client: DBS Tech India Pvt. Ltd.
  • Installed and configured laptops, and joined systems to the company domain.
  • Performed SQL builds, database refreshes, and backup job configurations.
  • Coordinated with vendors and handled escalation management.
  • Supported Office 365 apps, and resolved Outlook-related issues.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Managed backup, user account and helpdesk systems.
  • Conducted user training sessions to ensure that all users were able to use new technology efficiently.
  • Analyzed workflows and established priorities for daily operations.
  • Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
  • Met with users, vendors and technicians to determine computing requirements.
  • Installed and configured computer hardware operating systems and applications according to customer requirements.

Education

Bachelor of Technology (B.Tech) - Civil Engineering

NRI Institute of Technology
Vijayawada, Andhra Pradesh
04-2017

Skills

  • Windows Server
  • Mac OS
  • SCCM
  • VMware
  • SQL Server
  • Office 365
  • IChamp
  • IService
  • Tech Workbench
  • DConcierge (ASKIT)
  • End-user support
  • Hardware troubleshooting
  • Mobile device support (iOS/Android)
  • Email/Outlook setup and support
  • Vendor relationship management
  • IT budget management
  • SCCM troubleshooting
  • User support
  • System installation
  • IT resource procurement
  • Regulatory compliance
  • Effective communication
  • IT resource use
  • IT service delivery
  • Root-cause analysis
  • Project planning
  • Equipment procurement
  • Resource allocation
  • Cost coding
  • System logic management
  • Agile work processes
  • IT budgeting
  • Network security
  • Linux
  • End point configurations
  • Software licenses and patches
  • Security improvements
  • IT asset management
  • Technical support
  • Excellent communication
  • Technical documentation

Certification

  • Basics of AWS Cloud
  • Introduction to DevOps: Jenkins, Docker, Kubernetes

Hobbies and Interests

  • Badminton, Table Tennis
  • Travelling
  • Drawings
  • Music and more

Timeline

IT Consultant- End User Support

IT People Corp India
09.2023 - Current

IT Consultant - End User Support

Group Fio India Pvt Ltd
07.2021 - 06.2023

IT Consultant - End User Support

Kelly Services India Pvt Ltd
08.2019 - 06.2021

Bachelor of Technology (B.Tech) - Civil Engineering

NRI Institute of Technology

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Vemuri Sai Mounika