Venakata Seeta Raju Penmetsa
Miyapur
Summary
Dynamic content moderator with Wipro Ltd, skilled in Tally ERP 9 and MS Office. Proven track record in enforcing community guidelines and enhancing user experience through effective communication and quality assurance. Adept at resolving complex issues and fostering trust with users, ensuring compliance and safety in user-generated content.
Overview
8
8
years of professional experience
Work History
Content Moderator
Wipro Ltd
05.2021 - Current
- Reviewing User-Generated Content: Examine posts, comments, images, videos, live streams, and other user-submitted material.
- Identify and remove content that violates platform policies (e.g., hate speech, nudity, misinformation).
- Enforcing Community Guidelines: Apply rules and standards consistently across content.
- Flag or escalate borderline or sensitive content to senior moderators or legal teams.
- Categorizing Content: Tag or classify content for machine learning and algorithm improvement.
- Help train AI models by labeling types of content.
- Reporting and Documentation: Maintain detailed logs of removed or flagged content.
- Prepare regular reports on trends in violations and user behavior.
- Handling Escalations: Respond to user complaints or content appeals.
- Collaborate with trust & safety or legal teams for high-risk content.
- User Support & Communication: Provide feedback to users about content takedowns.
- Help educate users about platform policies and content guidelines.
- Quality Assurance: Conduct peer reviews and spot-check moderation decisions.
- Continuously improve moderation accuracy and fairness.
Senior Customer Support Executive
Inlore Technologies
02.2017 - 03.2021
- Address customer issues and resolve them in a timely and efficient manner.
- Overseeing the customer service process and resolving customer complaints brought to attention.
- Escalate unresolved issues to the appropriate internal teams.
- Conducting quality assurance surveys with customers and collect prompt, accurate feedback.
- Good interpretational skills and ability to multitask.
- Adhering to the SLA, and understanding Quality Auditing parameters.
- Understand the Values and Characteristics of perfect service and uses the Perfect service filters at work.
- Good at building sustainable relationships and trust with customer accounts through open and interactive.
Education
MBA -
Svkr College
Bhimavaram01-2016
B.com - computers
Aditya College
Rajhamundry01-2014
Skills
- Tally ERP 9
- Tally Prime
- Internet
- MS Office Applications
- Word
- Excel
Languages
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the authenticity of the above-mentioned particulars.
Personal Information
- Date of Birth: 08/11/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Strengths And Positives
- Learn and adapt quickly
- Sincere, Hardworking and dedication to work
- Self-motivated individual with nearly decade of cross functional experience and willing to make a smooth transition into new professional opportunities
- Strong interpersonal and organizational skills with a keen ability to multi-task, ability to work closely with deadlines
Timeline
Content Moderator
Wipro Ltd
05.2021 - Current
Senior Customer Support Executive
Inlore Technologies
02.2017 - 03.2021
MBA -
Svkr College
B.com - computers
Aditya College
Similar Profiles
Pranay GautamPranay Gautam
Senior Associate at Wipro LtdSenior Associate at Wipro Ltd
Sai Krishna BogelaSai Krishna Bogela
Program Director at Wipro LtdProgram Director at Wipro Ltd
KANALA ATCHUTHANANDA REDDYKANALA ATCHUTHANANDA REDDY
PMO Analyst at Wipro LTDPMO Analyst at Wipro LTD
Anoop PappullyAnoop Pappully
Program Manager - Cloud Studio at WIPRO LTDProgram Manager - Cloud Studio at WIPRO LTD
Reddikumar Reddy PuliReddikumar Reddy Puli
Assistant Manager at First Source SolutionsAssistant Manager at First Source Solutions