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Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Bilingual and results-driven professional with 5+ years of experience in customer service, workforce management, and real-time operations. Known for enhancing service levels, reducing response time, and increasing account value through excellent customer care and operational insights. Skilled in Zendesk, Salesforce, Excel, and real-time WFM tools.

Caring and friendly customer service professional with 5+ years of experience in consumer retail and B2B settings. Excited about the prospect of working to improve the customer experience and increase retention through quick resolution of any customer concerns.

Results-driven sales professional skilled in customer service and sales strategies. Demonstrated ability to manage inquiries, track leads, and collaborate with teams to identify strategic opportunities, leading to increased customer satisfaction and sales growth.

Dynamic Python Developer intern at Codec Technologies Pvt. Ltd., adept at leveraging data analysis to drive informed decision-making. Proven teamwork and collaboration skills, complemented by proficiency in Python . Committed to achieving project goals and enhancing workflow efficiency through effective communication and organization.

Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Resourceful team player with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented and ambitious BBA student at SP Jain School of Global Management with hands-on experience in brand building, market research, and client relations. Founder of TheMavn, a premium-fitted T-shirt brand, where I led product development, supplier coordination, and marketing strategy to create garments tailored to the Indian market. Proven ability to work across operations, merchandising, and customer service, with a passion for premium menswear and luxury tailoring. Eager to bring a blend of entrepreneurial drive, fashion industry insight, and operational excellence to a suiting house environment.

Accomplished Small Business Owner and former Customer Service Representative at United Bank Limited, adept in business operations leadership and providing elite customer service. Skillfully managed cash flow, significantly improved operational efficiency, and fostered business growth through strategic planning and execution. Demonstrates exceptional accounting oversight and staff development capabilities, ensuring robust business retention and development.

Dynamic Sales Chat Associate with proven success at Teleperformance, excelling in upselling and enhancing customer satisfaction through personalized interactions. Skilled in CRM and problem-solving, I consistently delivered exceptional service, contributing to revenue growth and team performance. Recognized for my attention to detail and ability to adapt strategies based on market trends.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Personable and dedicated job seeker with a history of meeting company needs with consistent and organized practices. Solid team player with upbeat, positive attitude, and result oriented with demonstrated passion for building relationships, cultivating partnerships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Venancio fernandes

Summary

Overview

Work History

Sales Chat Associate

Online Support Representative

Client Service Representative

Customer Service Representative

Education

Bachelor of Arts - Clinical Psychology

High School Diploma -

Skills

Timeline

Sales Chat Associate

Online Support Representative

Client Service Representative

Customer Service Representative

Bachelor of Arts - Clinical Psychology

High School Diploma -

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