Venessa Rajan Patankar
Mumbai
Summary
Experienced Health Care Assistant and Customer Support Agent with a strong background in providing exceptional care and support in healthcare and customer service settings. Known for excellent problem-solving skills, effective communication, and the ability to maintain high standards under pressure. Skilled in medical terminology, customer inquiry resolution, and teamwork. Eager to apply a diverse skill set in a dynamic healthcare or customer-focused environment to enhance patient or client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Support Agent
Kult App
Mumbai
11.2023 - 01.2025
- Provided accurate information to customers, enhancing satisfaction.
- Prepared and distributed the monthly report.
- Processed customer requests regarding order cancellations and refunds.
- Monitored refund payments to guarantee timely receipt by customers.
- Ensured quick problem-solving by escalating reports and collaborating with various teams.
- Delivered technical assistance to customers on product usage.
- Conducted follow-ups with customers regarding service experience.
- Developed strategies for increasing customer satisfaction levels.
- Effectively addressed challenging customer concerns through adept problem-solving.
- Adhered to all company policies and procedures related to customer service operations.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Relations Specialist
Canada Life
Winnipeg
09.2022 - 01.2023
- As a customer relations specialist, I am responsible for managing relationships with customers, providing exceptional service, resolving issues, and ensuring their satisfaction
- Responding to calls daily from dental providers and clients, providing information on patient plans, tracking payments, and resolving errors
- Preparing and submitting reports for reassessments, ensuring accuracy and completeness of information
- Coordinating with multiple departments to link different plans and resolve complex payment issues
Health Care Aide
St. Boniface Hospital
Winnipeg
05.2022 - 08.2022
- As a healthcare aide, I provided essential support to patients, helping them with daily living activities such as grooming, bathing, and dressing
- Providing care for 15-16 patients, ensuring their well being and comfort
- Managing daily tasks such as meal preparation, personal hygiene, and responding to call bells in a timely and efficient manner
- Developing a strategic plan each day for managing patient care, taking into account any unforeseen events or additional tasks
Health Care Aide Practicum
Saint Boniface Hospital
Winnipeg
03.2022 - 04.2022
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Helped patients maintain their independence while providing support when needed.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness..
Health Care Aide Practicum
Extendicare Oakview
Winnipeg
02.2022 - 03.2022
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented activities and recorded information in EMR system.
Customer Service Agent
Advantage Communications
Canada
06.2021 - 02.2022
- As a customer service agent, I handled inquiries, complaints, and provided solutions to customer problems through various channels, including phone, email, and chat
- Met personal targets of handling 6-10 calls per hour, while ensuring completion of daily tasks in a timely manner
- Maintained high quality standards, with no calls on hold for longer than 30 seconds and minimal pauses during calls
Education
Health Care Aide and Personal Support Worker Certificate -
Manitoba Institute of Trades And Technology (MITT)
Winnipeg, CanadaHigh School or equivalent -
Thakur College Of Science and Commerce
Mumbai10th Grade -
Carmel of St. Joseph School
MumbaiSkills
- Patient care coordination
- Client Service Excellence
- Microsoft Office proficiency
- Stress management
- Conflict Resolution
- Effective Time Management
- Analytical Problem Solving
- Cross-Functional Teamwork
- Team Coordination
- Strong Verbal Skills
- Interpersonal communications
- Data Management
- Organization and recordkeeping
- Customer Relationship Management
References
References available upon request.
Timeline
Customer Support Agent
Kult App
11.2023 - 01.2025
Customer Relations Specialist
Canada Life
09.2022 - 01.2023
Health Care Aide
St. Boniface Hospital
05.2022 - 08.2022
Health Care Aide Practicum
Saint Boniface Hospital
03.2022 - 04.2022
Health Care Aide Practicum
Extendicare Oakview
02.2022 - 03.2022
Customer Service Agent
Advantage Communications
06.2021 - 02.2022
Health Care Aide and Personal Support Worker Certificate -
Manitoba Institute of Trades And Technology (MITT)
High School or equivalent -
Thakur College Of Science and Commerce
10th Grade -
Carmel of St. Joseph School
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