Vengatesan E
Puducherry
Summary
Customer relations professional with robust background in enhancing client experiences and streamlining customer service operations. Known for effective team collaboration and driving impactful results. Recognized for adaptability and reliability in dynamic environments, excelling in conflict resolution and client engagement.
Overview
5
5
years of professional experience
Work History
Chef Assistant
Chickpet Donnie Biriyani House,Puducherry
02.2021 - 03.2023
- Assisted head chef in meal preparation, ensuring timely and efficient service.
- Maintained cleanliness and organization of kitchen workspace to comply with health regulations.
- Collaborated with kitchen staff to develop new menu items and enhance presentation techniques.
Customer Relations Manager
Easybuy, Puducherry
06.2023 - Current
- Analyzed customer inquiries and complaints to identify trends and recommend process improvements.
- Managed escalated customer issues, ensuring timely resolution and maintaining positive relationships.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Education
BBA -
Kamarajar University
Tiruchy, Tamilnadu04-2027
Skills
- CRM software proficiency
- Sales forecasting
- Business operations
- Customer development planning
- Project management
- Customer service
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Relations Manager
06.2023 - Current
Chef Assistant
02.2021 - 03.2023
BBA -
Kamarajar University