Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Vengateshwaran S

Aranthangi

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Amazon Development Centre India Private Limited
Coimbatore
09.2022 - Current

● Delivered outstanding customer service to Amazon’s global customer base by addressing inquiries and resolving issues through

live chat and emails, connected with 1000+ customers on monthly basis.

● Applied strong analytical skills to identify and resolve customer problems effectively and efficiently, which resulted in a 50%

reduction in customer effort.

● Achieved individual performance targets consistently and maintained a customer satisfaction rating above 90%.

Education

Bachelor Of Engineering - Mechanical Engineering

Sri Ramakrishna Engineering College
Coimbatore
01-2020

Higher Secondary - Computer Science

A M Nachiyar Hr.Sec.School
Aranthangi
01-2016

Skills

  • Python (Jupyter Notebooks) NumPyPandas
  • SQL (Data types Queries Aggregate Functions Subqueries Joins Window functions)
  • Microsoft Power BI (Reports and Dashboards Power Query DAX Data Cleaning)
  • Excel (Pivot Tables Conditional Formatting Vlookup Charts)
  • Customer Relationship Management (CRM)
  • Team Collaboration
  • Customer Support

Projects

SUPERSTORE FINANCIAL ANALYSIS | POWER BI PROJECT

.  Developed an interactive financial dashboard in Power BI to analyze sales, profits, and customer trends for a retail superstore. Implemented data cleaning, DAX, transformation, and visualization techniques using Power BI, SQL, and Excel, providing actionable insights to optimize business decision.

.   Designed Key Performance Indicator(KPIs) for revenue tracking, helping identify patterns in project profitability and regional sales performance.

ONLINE RETAIL SALES ANALYSIS USING EXCEL

  • Created an Excel-based data visualization tool that effectively showcased sales performance across multiple product categories and regions, enabling data-driven decision making and resulting in a 20% increase in sales revenue.
  • Cleaned, filtered, sorted, and formatted the raw data using various Excel functions and tools such as VLOOKUP, SUMIFS, COUNTIFS, pivot tables, and forecasting.

YOUTUBE DATA HARVESTING

  • Harvesting Youtube data for specific channels to view the likes, comments, views and subscriber separate by generating API key to create python program using Jupyter Notebook, MangoDB, MySQL.

DESIGN AND FABRICATION OF ANDROID APP CONTROLLED AUTOMOBILE SCREW JACK

  • The main theme of the project is to reduce the fatigue of the man power as well as time reduction for lifting by with the help of screw, cylinder and piston mechanism.

Languages

Tamil
First Language
English
Proficient
C2

Timeline

Customer Service Associate

Amazon Development Centre India Private Limited
09.2022 - Current

Bachelor Of Engineering - Mechanical Engineering

Sri Ramakrishna Engineering College

Higher Secondary - Computer Science

A M Nachiyar Hr.Sec.School
Vengateshwaran S