
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
● Delivered outstanding customer service to Amazon’s global customer base by addressing inquiries and resolving issues through
live chat and emails, connected with 1000+ customers on monthly basis.
● Applied strong analytical skills to identify and resolve customer problems effectively and efficiently, which resulted in a 50%
reduction in customer effort.
● Achieved individual performance targets consistently and maintained a customer satisfaction rating above 90%.
SUPERSTORE FINANCIAL ANALYSIS | POWER BI PROJECT
. Developed an interactive financial dashboard in Power BI to analyze sales, profits, and customer trends for a retail superstore. Implemented data cleaning, DAX, transformation, and visualization techniques using Power BI, SQL, and Excel, providing actionable insights to optimize business decision.
. Designed Key Performance Indicator(KPIs) for revenue tracking, helping identify patterns in project profitability and regional sales performance.
ONLINE RETAIL SALES ANALYSIS USING EXCEL
YOUTUBE DATA HARVESTING
DESIGN AND FABRICATION OF ANDROID APP CONTROLLED AUTOMOBILE SCREW JACK