Venkadeshperumal S

Results-driven data analyst with experience at Cognizant, adept at uncovering trends and generating insights through advanced Excel techniques, including Pivot tables and Lookup formulas. Skilled in data visualization and report generation, I excel in delivering actionable metrics and performing ad-hoc analyses. My strong analytical mindset and collaborative approach ensure timely, data-driven decisions that drive success.

• Analyzed large datasets to uncover trends and correlations for strategic insights.
• Built visualizations that simplified complex analyses for user interpretation.
• Created detailed spreadsheets utilizing advanced Excel functions like pivot tables and VLOOKUPs.
• Generated periodic reports on key performance metrics using advanced Excel techniques.
• Performed ad-hoc analyses on demand, delivering insights quickly to stakeholders.

Project: Analytics and Benchmarking – PCSat (Project Customer Satisfaction)

• Managed the end-to-end client survey process to capture customer satisfaction scores across various projects
• Auto Triggered survey request emails via the CX portal twice every month, collected responses through the Medallia platform.
• Handled surveys with scoring models: 1 to 5 or NA or Blanks for OCS and questionnaires, 0–10 or NA or Blanks for NPS.
• Compiled and processed large datasets in Excel to create the KPI Reporting file, capturing:
  Triggered vs Non-Triggered projects
  Response Rates
  Individual question scores and respective comments/NA/blanks
  NPS, OCS, Questionnaire score calculations using Advanced Excel methodologies
• Analyzed trends and performance metrics to assess client satisfaction and service delivery effectiveness.
• Developed dashboards and visual reports for leadership teams, including the CEO and VPs.
• Enabled data-driven decision-making by delivering clear, actionable insights from customer feedback.

• Recognized with back-to-back two annual promotions for outperforming peers and demonstrating leadership beyond my job title.

• Advanced Excel.

• I hereby declare that the information furnished by me is true to the best of my knowledge.