Venkat Rao
Digital Transformation & ESG Strategy Leader
Thane
Summary
Forward-thinking digital transformation and strategy executive with over 15 years of experience, leveraging expertise to drive impactful ESG initiatives. Proven track record in aligning technology strategy with business objectives, resulting in sustainable growth, operational efficiency, and agility. Recognized for proficiency in ERP modernization, CX transformation, data analytics, and cloud infrastructure. Skilled at leading data-driven solutions in complex environments, prioritizing the integration of environmental, social, and governance (ESG) principles for long-term success.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Senior Manager - Digital Transformation
Acres Foundation
2 2021 - Current
- Pioneered Digital Transformation: Architected and executed digital strategies that increased operational efficiency by 40% and revenue by 20%, seamlessly integrating technology with strategic objectives.
- ERP Overhaul & Data Centralization: Led full-scale ERP redesign and data centralization projects, enabling unified data visibility, cutting departmental silos by 50%, and enhancing inter-departmental collaboration.
- Enhanced Customer Experience (CX): Elevated NPS by 30% through CX journey mapping, user feedback loops, and design optimizations, ensuring a seamless, high-quality customer journey.
- Actionable Data-Driven Insights: Built comprehensive KPI dashboards, reducing decision-making time by 30% and enabling executives to act on real-time insights.
- Cost Reduction & Cloud Migration: Transitioned legacy infrastructure to cloud-based SaaS solutions, reducing infrastructure costs by 30% and boosting system scalability and resilience.
Business Partner
Kirti Enterprises
02.2016 - 01.2021
- Operational Leadership & Strategic Initiatives: Directed operations across multiple business lines, achieving a 25% boost in profitability through data-informed process optimization, cost management, and vendor strategy.
- Product & Service Expansion: Drove product and service innovation, leveraging customer insights and market trends to increase customer acquisition by 15%.
- Advanced Financial Modeling: Designed and implemented financial forecasting models, resulting in a 30% reduction in operational expenses and aligning budgets with strategic growth objectives.
- Cross-functional leadership: Developed training programs that enhanced team efficiency by 35%, fostering a culture of continuous improvement and agile problem-solving.
Sr. Associate
WIPRO BPS
08.2011 - 03.2016
- Automated Data Workflows: Standardized data reporting and automated workflows, achieving a 60% reduction in report generation time and improving data accuracy.
- Lean Six Sigma Process Improvements: Led quality control initiatives that increased process accuracy by 45%, integrating Lean Six Sigma practices to drive operational excellence.
- Collaborative Strategy Implementation: Partnered with cross-functional teams to create scalable, data-centric business solutions, aligning processes with overall business strategy.
Education
Bachelor of Arts - Psychology
University of Mumbai
03.2003 - 03.2007
Skills
- Data & BI Tools: Tableau, Power BI, Looker Studio, BigQuery
- ERP & CRM Systems: SAP, Microsoft Dynamics, Salesforce
- Cloud Platforms: AWS, Google Cloud, Azure
- Automation Tools: UiPath, Zapier, Power Automate
- Project Management Tools: Jira, Asana, Agile methodologies
- ESG & Sustainability Tools/Frameworks: GRI, SASB, Circular Economy, Net Zero Strategies, Workiva, SAP Sustainability Control Tower, OpenLCA
Core Competencies
- Digital Transformation & ESG Strategy: Agile frameworks, strategic roadmaps, digital-first innovation, SaaS integration, technology adoption, ESG integration, sustainability strategy, governance, and compliance.
- Product Lifecycle Management: Go-to-market strategy, feature prioritization, user-centered design, product-market fit, agile development.
- Customer Experience Optimization: CX journey mapping, UX enhancements, feedback analytics, customer lifecycle management, NPS improvement, sustainability engagement.
- Data Analytics & Business Intelligence: KPI development, predictive analytics, trend modeling, real-time data insights, executive dashboards, ESG data analysis, data-driven sustainability.
- Enterprise Architecture & Systems: ERP deployment & modernization, CRM integration, cloud migration (AWS, GCP, Azure), process automation, sustainable IT infrastructure, enterprise architecture for sustainability.
- Operational Excellence & Risk Management: Lean Six Sigma, process re-engineering, compliance, workflow automation, strategic risk assessments, ESG risk management, supply chain optimization.
Certification
CSRD Fundamentals | CSRD Institute
Earlier Career Roles
HDFC ERGO General Insurance, Reliance Life Insurance, Nilkamal Plastics Ltd., Piramal Industries
- Positions in customer service, operations, and data analytics.
- Gained experience in client relations, process optimization, and data-led decision-making.
- Created solutions using ERP-CRM integrations, No-Code platforms, RPA, IoT, NFC, QR Codes, Generative AI.
Timeline
Business Partner
Kirti Enterprises
02.2016 - 01.2021
Sr. Associate
WIPRO BPS
08.2011 - 03.2016
Bachelor of Arts - Psychology
University of Mumbai
03.2003 - 03.2007
Senior Manager - Digital Transformation
Acres Foundation
2 2021 - Current
Similar Profiles
Venkat RaoVenkat Rao
Business Transformation Manager at Acres FoundationBusiness Transformation Manager at Acres Foundation
Chloe McEachernChloe McEachern
Health Care Aide at Green Acres FoundationHealth Care Aide at Green Acres Foundation
James HeatlieJames Heatlie
LPN at Green Acres FoundationLPN at Green Acres Foundation
Mangesh PatilMangesh Patil
Delivery Lead - Data Engineer at Jio Platforms LimitedDelivery Lead - Data Engineer at Jio Platforms Limited
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service