Venkat Davar Singh
Hyderabad
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intouch CX
Hyderabad
09.2023 - Current
- Served as a Customer Service Representative, providing technical support via chat to resolve customer issues efficiently. Assisted customers by delivering step-by-step guidance and solutions to enhance their experience and satisfaction.
Customer Care Executive
BPO Convergence
Hyderabad
08.2021 - 05.2022
- Provide exceptional customer support by addressing inquiries and resolving issues for both customers and Rapido captains, ensuring a seamless and efficient service experience. Utilize communication and problem-solving skills to enhance satisfaction and operational success.
Education
BBA - HR
Vivekananda Degree College
Hyderabad01-2023
Intermediate - MEC
Master Junior College
Hyderabad03-2019
SSC -
Newton High School
Hyderabad04-2016
Skills
- Strong communication and interpersonal skills
- Proficient in troubleshooting and problem-solving
- Ability to handle high-pressure situations calmly
- Excellent time management and multitasking
- Customer-focused with attention to detail
- Technical support experience
- Team collaboration and adaptability
Languages
Telugu
First Language
English
Beginner (A1)
A1
Hindi
Elementary (A2)
A2
Hobbies
- watching cricket
- travelling
Timeline
Customer Service Representative
Intouch CX
09.2023 - Current
Customer Care Executive
BPO Convergence
08.2021 - 05.2022
BBA - HR
Vivekananda Degree College
Intermediate - MEC
Master Junior College
SSC -
Newton High School
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