VENKAT SIVA RAVI PRASAD
Hyderabad
Summary
Salesforce and Agentforce transformation leader with over 23 years of experience driving AI-enabled CX, revenue growth, and enterprise-scale delivery. Proven owner of $25M–$30M+ portfolios, trusted CXO advisor, and builder of high-performing global teams. Deep expertise across Salesforce multi-cloud, Agentforce AI, Data Cloud and partner-led GTM.
Overview
15
15
years of professional experience
Work History
AVP | Salesforce Delivery Head
Levelshift
Chennai
07.2019 - Current
- Own $25M+ delivery revenue, CSAT and Manage 110+ FTEs delivering Salesforce multi-cloud & AI programs
- Conduct bi-weekly delivery & financial reviews with CEO and sponsors
- Drive pre-sales, account mining, partner enablement, and certifications
- Led enterprise Salesforce & Agentforce transformations including Sales, Service, Quote, and Enterprise AI agents
- Scaled Salesforce delivery teams from 35 to 110+ FTEs
- Enabled 500+ Salesforce certifications and multiple practice teams (RCA, Manufacturing and NPSP)
- Achieved Salesforce Summit Partner status through delivery excellence
- Improved CSAT to 4.8+/5 using AI-driven service and automation frameworks
- Delivered zero-defect releases using DevOps, automation & quality governance
Global Program & Customer Success Director
Pervacio Inc.
01.2016 - 01.2019
- Delivered $15M global digital programs across US, EMEA & APAC
- Owned $20M ARR and drove $10M net-new revenue
- Executive owner for Salesforce adoption and Customer 360
- Led 120+ global resources across engagements
Program & Delivery Manager (ERP & CRM)
Oracle
Bangalore
01.2011 - 01.2016
- Delivered multiple $10M+ ERP & Siebel CRM programs
- Led 80+ resources across Cloud & On-Prem implementations
- Managed ERP, SCM, CRM, CPQ, Order Management & Analytics implementations
- Led digital marketing modules (email, mobile, social)
- Managed complex data migration programs involving large-scale customer, order, billing, and transactional data from legacy systems
Education
Bachelor of Engineering - Electronics
Gandhi Institute of Engineering and Technology
Skills
Leadership and business: leadership, P&L, CXO stakeholder management, GTM, practice build-out, pre-sales, partner enablement
- Salesforce Platform: Salesforce Manufacturing, Real Estate, Sales, Service, Experience, Marketing, Pardot, Revenue Cloud, CPQ, NPSP, FSL
- Agentforce: Sales Agent, Service Agent, Quote Agent, Agentic Enterprise (Lead to Quote), Voice Agents, MCP
- AI & Automation: AI, Data Cloud, Automation, Customer 360, Einstein AI, Analytics, Intelligent Workflows, AI-Assisted Service Automation
- Delivery and process excellence: delivery excellence, agile, scaled agile, devops, copado, codescan
Early Career
- Nokia Siemens Networks — Product Manager
- Patni — CRM Business Analyst
- Accenture — Siebel CRM Techno-Functional Consultant
Onsite Delivery Experience
- USA: Sprint, Bell, T-Mobile, Ingram, XM Radio
- Europe: Société Générale (France)
- Middle East: Du Telecom (UAE), Mobily (Saudi Arabia)
- APAC: DoCoMo (Japan), TRUE (Thailand), PLDT (Philippines), Sri Lanka Telecom
Core Expertise
P&L, CXO Stakeholder Management, GTM & Practice Build-out, Pre-Sales, Partner Enablement, Sales, Service, Agentforce, Experience, Marketing (Pardot), Revenue Cloud, CPQ, NPSP, FSL, Customer 360, Einstein AI & Analytics, Intelligent Workflows, AI-Assisted Service Automation, Agile & Scaled Agile, DevOps (Copado, CodeScan), Zero-Defect Delivery
Professional Highlights
- $30M+ P&L ownership |Strong margins and utilization
- Specialized in Driving Agentforce, and Data Cloud implementations
- Scaled delivery organization 35 to 110 plus FTEs
- Enabled 500+ Salesforce certifications and new practices
- CSAT 4.8+/5 through AI-driven service optimization
- Achieved Salesforce Summit Partner status
- Consistent zero-defect releases using DevOps & QMS
Timeline
AVP | Salesforce Delivery Head
Levelshift
07.2019 - Current
Global Program & Customer Success Director
Pervacio Inc.
01.2016 - 01.2019
Program & Delivery Manager (ERP & CRM)
Oracle
01.2011 - 01.2016
Bachelor of Engineering - Electronics
Gandhi Institute of Engineering and Technology