Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Venkat Srikanth

Hyderabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Engineer

Ascendion
07.2022 - Current
  • Adhered to timelines to meet quality assurance targets.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Monitored employee performance to keep projects on task.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Applied effective time management techniques to meet tight deadlines.

Digital Interactive Executive

247.AI
07.2020 - 07.2022
  • Led the implementation and administration of the Incident Management System, resulting in a improvement in incident response time
  • Collaborated with IT teams to develop and enhance incident response procedures, ensuring alignment with industry best practices and compliance standards
  • Conducted regular training sessions for staff, promoting awareness of incident management protocols and fostering a proactive incident response culture
  • Monitored and analyzed incident trends, providing actionable insights to improve the organization's overall security posture.
  • Formed and sustained strategic relationships with clients.

Technical Support Associate

TECH MAHINDRA
11.2018 - 12.2019
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Developed and implemented bug fixes and patch sets for existing web applications.
  • Monitored systems in operation and quickly troubleshot errors.

Technical Support Representative

CONCENTRIX
02.2017 - 08.2017
  • To assist all our users with any logged IT related incident when called upon
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

B. Tech - Computer Science Engineering

Sphoorthy Engineering College
Hyderabad, TG
05.2016

Skills

  • Incident Management System
  • Incident Response Planning
  • Risk Assessment
  • Team Leadership
  • Communication and Collaboration
  • Task assigning
  • Compliance monitoring
  • Quality control
  • Route cause analysis
  • Technical training and mentoring
  • Technical problem-solving

Certification

  • ITIL-V4 Foundation , PeopleCert

Timeline

Senior Engineer

Ascendion
07.2022 - Current

Digital Interactive Executive

247.AI
07.2020 - 07.2022

Technical Support Associate

TECH MAHINDRA
11.2018 - 12.2019

Technical Support Representative

CONCENTRIX
02.2017 - 08.2017

B. Tech - Computer Science Engineering

Sphoorthy Engineering College

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