Venkat ViswaVardhan

Here’s the redrafted version of your points in simpler language:

• Create and carry out a customized onboarding plan for new clients.
• Provide hands-on product training for new clients to help them understand the product better and build their confidence.
• Manage the setup of third-party integrations based on client needs, ensuring a smooth onboarding experience.
• Support new customers during their first few weeks, acting as their main point of contact to ensure a smooth transition.
• Help onboard new clients for the React Native mobile app by gathering the necessary information and submitting apps for store review on time.
• Hold regular calls with customers (weekly or monthly) to check on their progress, get feedback, and discuss any feature requests.
• Build strong relationships with customers to ensure they’re satisfied and loyal, becoming their trusted partner.
• Plan and lead Quarterly Business Reviews (QBRs) to discuss goals and strategies for success.
• Talk to the Product/Engineering team about customer feature requests and enhancements.
• Test and validate implemented solutions to ensure they work well and minimize any problems.
• Provide ongoing support to clients after the system is implemented, troubleshooting and resolving any issues quickly.
• Offer expert guidance throughout the system implementation process to ensure the project’s success and client satisfaction.
• Test processes and prepare documentation.
• Track customer issues using the Zendesk ticketing system.
• Review changes before customers conduct user acceptance testing (UAT).
• Develop customized solutions to meet each client’s unique needs, improving their experience and delivering results.
• Be the main contact for troubleshooting questions from both internal teams and clients.
• Work closely with other teams to ensure new systems integrate smoothly with existing infrastructure.

• Company Overview: The Logic Factory in association with Delmia Quintiq provide support in the development of advanced software solutions for customers across a broad range of industries, from Logistics, Maritime and Aviation to Metals and Manufacturing
• Act as first point of contact for customers who can raise issue related to Quintiq with us
• Provide support to Internal and External Customers via Email, at times assist them by taking screen sharing sessions
• Provide access to Customers on Attlassian, bitbucket Repository
• Resolving Customers issues within SLA and to provide support as per their agreed contract
• Monitor alerts regarding virtual machines and if issue doesn’t solve after performing basic troubleshooting steps, then highlight to second level team
• Setting up customer’s account in customer support tool so that they can raise issue with us and track progress on their issue using tool
• To ensure, all tickets are processed within time with proper customer satisfaction
• To provide detailed explanation to customers regarding their issue
• To assist internal customers with software installation issue or access related issue
• To assist customers with issues related to connecting to internal tools or environment
• The Logic Factory in association with Delmia Quintiq provide support in the development of advanced software solutions for customers across a broad range of industries, from Logistics, Maritime and Aviation to Metals and Manufacturing

• Company Overview: Working for an e-commerce giant which expertise on auctions, handling customer queries on pre and post transaction issues
• Supporting UK customers over chats and emails
• Resolving client level escalations by seeking clarifications from second level team
• Process emails/cases & work on projects as instructed by team leaders
• Conduct 1 on 1 coaching sessions with representatives to deliver feedback
• Supported international clients in a 24
• 7 environment
• Monitor live and/or recorded agent interactions with customers to ensure adherence to client and TTEC standards
• Troubleshooting any such emerging queries and maintaining high standards
• Acquire and validate information and providing it to the customers with full efficiency
• Document or maintain records of each and every interaction with the customers for future evaluation
• Setting up customer accounts and provide relevant information to them
• Follow the procedure, guidelines provided and implement it while troubleshooting queries
• Mentoring new hires in their learning curve and helping them in learning floor practices and handling Live Contacts
• Supporting leads in creating action plans for dedicated teammates and holding accountability of their performances
• Working for an e-commerce giant which expertise on auctions, handling customer queries on pre and post transaction issues