Venkata Chandrasekhar Madala
Hyderabad
Summary
Strategic IT professional with extensive experience in project and program management, focusing on compliance and risk management. Proven ability to lead large teams and drive continuous improvement initiatives, ensuring adherence to governance frameworks and enhancing overall business performance across multiple industries.
Overview
30
30
years of professional experience
Work History
Project Director
Infor India Pvt. Ltd
Hyderabad
11.2021 - Current
- Successfully conducted internal audits across multiple IT projects, ensuring compliance with organizational governance frameworks and project management standards.
- Review project documentation, deliverables, and lifecycle processes to verify adherence to established methodologies and quality standards.
- Evaluated risk management practices, project controls, and operational processes to identify risks and opportunities for improvement.
- Assess compliance with SLA commitments, process guidelines, and regulatory requirements across projects.
- Prepared detailed audit reports that highlighted observations, risks, and recommendations for enhancing processes.
- Collaborated with project managers, delivery teams, and stakeholders to strengthen governance and operational effectiveness.
- Support continuous process improvement initiatives by identifying gaps and recommending industry best practices.
- Identified process gaps and control weaknesses, enabling teams to implement corrective actions and strengthen governance practices.
- Improved project compliance and documentation quality through regular audit reviews and follow-up actions.
- Provided actionable recommendations that enhanced process adherence, risk management, and operational efficiency.
- Strengthened project governance and transparency by monitoring closure of audit observations and corrective action plans.
- Ensured audit readiness for delivery teams by implementing quality standards across project lifecycle activities.
- Facilitated better risk visibility for management through structured audit reports and governance insights.
Head - Delivery & Ops
Mobi Corporation India Pvt Limited
Hyderabad
10.2019 - 10.2021
- Managed end-to-end operations and delivery processes to ensure consistent efficiency and quality.
- Implemented optimization measures that increased gross margin by effectively utilizing resources and developing staff competencies.
- Enhanced customer satisfaction through targeted feedback initiatives, leading to improved client retention.
- Provided Project management to ensure customer satisfaction and reference-ability.
- Delivered projects within budget constraints.
- Recruited, managed, and developed the careers of consulting staff.
- Monitored project activities and advised staff of issues due to resource availability.
- Lead and complete product development. This Product helps in Tracking and monitoring Student’s data related their exams and reporting of trends on regular basis.
Director – Delivery & Ops
PeopleTech
Hyderabad
04.2019 - 10.2019
- Managed end-to-end operations to ensure seamless service delivery.
- Optimized resource utilization and developed competencies, enhancing gross margins for accounts.
- Established PMO framework to streamline project management operations.
- Delivered projects on budget, ensuring alignment with financial goals.
- Developed project plans and assumed responsibility for project profit and loss.
- Implemented strategies to enhance customer satisfaction metrics.
- Provided Project management to ensure customer satisfaction and reference-ability.
- Recruited, managed, and developed the careers of consulting staff.
- Managed staff and accounts, prioritizing tasks and forecasting needs to align with operational objectives.
- Monitored project activities and advised staff of issues due to resource availability.
- Set up processes to handle staff augmentation services from various customers.
- Facilitated technical competency development for team members.
- Projects Delivery with Quality Deliverables.
Head Delivery & OPS- Africa
Dhanush InfoTech
Nairobi
02.2015 - 03.2019
- Managing business worth $12M +.
- Executed successful implementations of Oracle Apps and Microsoft Dynamics ERP projects.
- End to End Operations and Delivery Management.
- Projects Delivery and ensure high level of Customer Satisfaction levels.
- Enhanced customer satisfaction levels through targeted initiatives.
- Delivered quality outcomes by implementing a quality management system.
- Ensure Quality Process Compliance and adherence to organization policies.
- Drive the support functions to optimize cost and increase service levels.
- Initiate and Drive Process improvement Programs.
- Business Growth and added new customers.
- Optimized gross margin of accounts by effectively utilizing resources and developing competencies.
- Usage and effectiveness of in-house applications for HR, PM and Operations.
Global Delivery Head
Dhanush InfoTech
Hyderabad
11.2013 - 01.2015
- Ensure Project Delivery of Oracle Apps and Microsoft Competencies worth $15M+.
- Ensure employee engagement and Manage & meet employee satisfaction levels.
- Ensured high customer satisfaction levels through proactive engagement and service delivery.
- Improvement in Customer Satisfaction Levels.
- Drove support functions to enhance service levels, resulting in improved operational efficiency.
- Initiate and Drive Process improvement Programs.
- Established project management office to enhance project oversight and governance.
- Implemented quality process compliance and followed organization policies.
- Ensured quality deliverables through implementation of quality management system, aligning with organizational standards.
- Defined and Implemented Quality Management System.
- Implementation of Metrics Management Program.
- Implemented optimization measures increasing the gross margin of the accounts by effective utilization of resources and though competency development.
- Projects across multiple locations for various customers (400+ resources).
- Process setup to handle staff augmentation services from various customers.
- Implementation In-house Applications for HR, PM and Operations.
- Development of Project Management Competency.
Center Head, Program Management & Operations
Birlasoft (India) Limited
05.2010 - 10.2013
- Managed program and portfolio management activities within the Sales and Marketing division.
- Executed and maintained program management processes in program schedule, quality, communications, human resources, cost, procurement, risk, and change management.
- Managed organizational budget, directly impacting financial profitability and strategic resource allocation.
- Managed and performed the process of Statement of Work and contract creation to secure new and follow-on work.
- Secured new partners and consulting engagements, delivering projects that contributed to overall company growth.
- Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
Principal Consultant (I1)
Satyam Computer Services Ltd
Hyderabad
09.1996 - 07.2008
- Managed programs/projects in verticals like banking and finance, telecom and manufacturing organizations.
- Managed life cycle of new processes from ideation to delivery, ensuring alignment with client objectives and timely execution.
- Established Centre of Excellence LAB to demonstrate deep understanding of client business and technology, enhancing service delivery.
- Effectively handled client escalation from multiple clients and turned around the accounts to put them on the growth path for the organization.
- Oversaw the implementation of hire purchase lending and leasing systems for a Fortune 10 client.
- Implemented Credit card related system on Vision Plus across 12 countries.
- Managed Program of 450 people for Telecom Major in Australia.
- Worked as Onsite Delivery Manager for Banking Client in New York, handling portfolio management software and share management systems.
- Led Business Process Re-engineering project for Capital Bank, delivering project definition, as-is process diagrams, gap analysis, and proposed architecture in collaboration with business and IT governance.
- Lead many due diligence activities for evaluating solutions for new bids to ensure comprehensiveness and risk balancing for both Satyam and Clients.
Education
Master of Science - Psychology
Dr. Ambedkar Open University
03-2026
Project Management Professional (PMP) -
Project Management Institute
USAMaster of Business Administration - Finance & HR
Vinayaka Missions University
Master of Information Technology -
Manipal University
Post Graduate Diploma -
Computer Science
Bachelor of Science -
Sri Venkateshwara University
Skills
- Risk Management
- Compliance
- Governance frameworks
- Governance Practices
- Process Improvement
- Operational Efficiency
- Best Practices
- Quality Standards
- Internal Audits
- Audit Reviews
- Structured Audit Reports
- Project standards
- Risk Visibility
- Process improvement
Training
- Delivery Management
- Operational Excellence
- Project Management
- Program Management
- Leadership Skills
- Six Sigma Green Belt
- ISO 9000 Lead Auditor
- Program Management (PgMP)
- Global Leadership Program
- Leadership Excellence Acceleration Program (LEAP)
Technologies Worked
- AS/400, HP 9000 Series, HP-UX, Novell NetWare, DOS, Solaris, Unix, Microsoft Windows, Novell NetWare, COBOL, Dbase III, Dbase IV, FoxPro, C, Pro
- C, SQL, PL/SQL, VSAM, Oracle8i, DB2, Forms 4.5, Java Programming and using technologies like J2EE, Spring, Python, Postgre SQL, couch DB, Singleton, Façade, Mockito, Spring Boot, Hibernate, MySql, JMS, .Net framework and using technologies like ASP.Net, MVC, JQuery, Web API, Entity Framework, SQL Server 2016, HTML5, Angular JS, CSS 3, Bootstrap, Telerik Third Party Controls, ASP.Net Ajax, JavaScript, KENDO UI, Mobile Application Development - Android, HTML5, Angular JS, CSS3, Bootstrap, Microsoft Dynamics AX 2012 R3 - .Net X++, SSRS, Enterprise Portal, DIXF, ORACLE EBS 12.2 - WebLogic Server, WebLogic JSP, UIX 11g, BI Publisher, Forms, Oracle 11g, Seibel – Customer Relationship Management (CRM)
Timeline
Project Director
Infor India Pvt. Ltd
11.2021 - Current
Head - Delivery & Ops
Mobi Corporation India Pvt Limited
10.2019 - 10.2021
Director – Delivery & Ops
PeopleTech
04.2019 - 10.2019
Head Delivery & OPS- Africa
Dhanush InfoTech
02.2015 - 03.2019
Global Delivery Head
Dhanush InfoTech
11.2013 - 01.2015
Center Head, Program Management & Operations
Birlasoft (India) Limited
05.2010 - 10.2013
Principal Consultant (I1)
Satyam Computer Services Ltd
09.1996 - 07.2008
Master of Science - Psychology
Dr. Ambedkar Open University
Project Management Professional (PMP) -
Project Management Institute
Master of Business Administration - Finance & HR
Vinayaka Missions University
Master of Information Technology -
Manipal University
Post Graduate Diploma -
Computer Science
Bachelor of Science -
Sri Venkateshwara University