Summary
Overview
Work history
Skills
Certification
Languages
Timeline
Generic

Venkata Gopalagari

Hyderabad,India

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Customer Service Professional

Foundever
Hyderabad, India
02.2025 - 11.2025
  • Enhanced service quality with regular follow-ups to ensure complete resolution of issues (APAC) region.
  • Managed customer accounts for easy tracking of their enquiries and complaints, 40 emails per day.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Utilised CRM software proficiently, streamlining the complaint handling process.
  • Logged customer communications for complete service records.

Business Development Advisor

Swift In Logistics
Hyderabad, Telangana
06.2021 - 05.2024
  • Coordinated transport schedules, improved customer satisfaction.
  • Enhanced efficiency by streamlining logistics processes.
  • Achieved timely delivery by organising efficient transport routes.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Analysed competitor activity, informing smarter strategic decisions.

Customer Service Associate

Amazon Development Centre India Pvt. Ltd
Hyderabad, Telangana
07.2020 - 12.2020
  • Utilised CRM system proficiently to record customer interactions accurately.
  • Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
  • Assisted colleagues during busy periods, fostering team spirit and collaboration.
  • Resolved customer queries by utilising in-depth product knowledge.

Skills

  • Customer service excellence
  • Cross-functional team leadership
  • Technical writing
  • Process optimisation
  • Quality assurance understanding
  • Effective communication

Certification

Leadership Development Experience, AIESEC

Languages

English
Native

Timeline

Customer Service Professional

Foundever
02.2025 - 11.2025

Business Development Advisor

Swift In Logistics
06.2021 - 05.2024

Customer Service Associate

Amazon Development Centre India Pvt. Ltd
07.2020 - 12.2020
Venkata Gopalagari