Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Service Professional
Foundever
Hyderabad, India
2025.02 - 2025.11
Enhanced service quality with regular follow-ups to ensure complete resolution of issues (APAC) region.
Managed customer accounts for easy tracking of their enquiries and complaints, 40 emails per day.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Utilised CRM software proficiently, streamlining the complaint handling process.
Logged customer communications for complete service records.
Business Development Advisor
Swift In Logistics
Hyderabad, Telangana
2021.06 - 2024.05
Coordinated transport schedules, improved customer satisfaction.
Enhanced efficiency by streamlining logistics processes.
Achieved timely delivery by organising efficient transport routes.
Conducted quality assessment before transporting goods, assessing for breakages or imperfections.