VENKATA KIRAN BEHARA
HYderabad
Summary
Dedicated and customer-oriented domestic and international Business professional with 12 years of customer service, sales and administrative experience, excelling at prioritising and completing multiple tasks simultaneously. Flexible, meticulous and adaptive team player with expertise in customer relationship management, Business Development and Marketing. Dependable and results-oriented self-starter with proactive approach to problem-solving.
Overview
15
15
years of professional experience
Work History
Quality Control and Online Sales
TRENZY TEE
Leicester
12.2022 - 07.2024
- Conducted regular audits to verify that suppliers meet established quality standards.
- Performed daily quality checks of finished products to ensure adherence to customer requirements.
- Assisted in the development of new methods or processes for improving product quality.
- Provided product information to potential customers via phone, email, and online chat.
- Maintained up-to-date knowledge of product features and benefits.
- Created detailed reports of sales activity.
- Managed online sales through various eCommerce platforms.
- Monitored online sales, provided customer service, and tracked inventory levels.
- Developed promotional campaigns to increase online sales revenue.
Business manager
RELIANCE RETAIL
HYDERABAD
11.2018 - 08.2022
- Led and managed administrative staff to maintain smooth daily operations
- Handling Tele caller Team, Identified new potential customers and negotiated business conditions
- Implemented automation strategies for office operations, correspondence management and record-keeping
- Additional responsibilities i.e., Delivery of the process, works closely with the other functional areas like Operations, HR & WFM to ensure smooth operation & service delivery which ranges from client set qualitative KPI's Developed proposals, slides, analysis and oral presentations
- Organised trade shows, conferences, meetings, and other events to showcase products internationally
- Provided ongoing training programs for sales personnel on product features, benefits, pricing structures Negotiated contracts with foreign customers while ensuring compliance with company policy
- Provided ongoing training programs for sales personnel on product features, benefits, pricing structures
- Coached, developed and motivated team to achieve business targets
- Resolved customer complaints regarding sales and service
- Conducted market research and reported on competitors
- Communicated with executives and middle management of International accounts via email and phone
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations
Business to Business sales Manager
VRK SILKS
Hyderabad
01.2018 - 10.2018
- Conduct morning meeting
- Assign sales targets to the executives, floor managers & Deputy Managers Motivate the sales teams to finish their respective targets
- Contributed to planning and execution of marketing initiatives to drive online sales and brand awareness
- Increased online sales through targeted marketing campaigns
- Conduct monthly performance reviews to the Managers Business dealings with corporate companies Festive shopping gifts to their staff Co-Ordinate with supply chain management team Customer intervention and handling their queries
- Supervise Admin Manager activities, Vendor Management & Housekeeping
- Plan & Organize monthly BTL activities, Marketing budget, Inventory Management, Petty cash Management, Security Management & Pantry Management, Vendor Management & Housekeeping, Respond to the commercial help desk & H.O mails
- Prepare MRM, DSR & APP reports, Maintain Guest house & Godown, Floor observation Taking care of Stock audit & Admin audit
- Maintain store in hygienic environment, Provide excellent service to the customers
- Trained and developed new associates on POS system and key sales tactics
Branch Operations Manager
NOVO SPORTS
Hyderabad
05.2015 - 12.2017
- Managing vendors, clients
- Make tie-ups with different companies educational institutions and corporate companies to increase sales and sports awareness Expand the business network B2B Sales
- Conduct sales meetings motivate team members to reach their targets
- Provide Training & Develop the team
- Conduct awareness programs in colleges and other Educational Institutions Sports meet Taking Care of client agreements
- Handling customer queries Look after the Office & Facility Management
- Building Maintenance Management
- General Administration, Vendor Management, Security Management, Cost Effectiveness, Take necessary steps from time to time to ensure that the above functions are carried on in the most cost-effective way with minimum wastage
- Make tie-ups with International Universities, Conduct telephone meetings with company HR's regarding to get update the status of candidate profiles Prepare MIS reports
- Achieve Branch monthly targets
- Maintain branch business in a profitable manner Provide excellent service to the customers
- Scheduled time strategically to balance operational, managerial and training duties
Store Manager
NEERUS ENSEMBLES PVT LTD
Hyderabad
03.2014 - 05.2015
- Conduct daily morning Sales meetings with staff Assign monthly sales targets to the associates
- Daily check the status of customer orders, Advance orders, Internal boutique transfer status
- Appointing vendors, Stock check from logistics, Assisting stock inward, Clear the customer complaints
- Plan and Organize BTL activities, Prepare monthly & Daily sales reports, Conduct Monthly work performance reviews to the Floor Manager & Sales officers
- Power point presentations to the team members
- Daily floor observation
- .Maintain stock management, respond to the mails from Commercial Help desk
- Daily have to do BOD & EOD operations in the system
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events
Store In Charge
KALANIKETHAN FASHIONS Pvt Ltd
Chennai
10.2009 - 02.2014
- Answered customer questions and provided store information Supported management team to facilitate task completion and meet performance goals
- Updated inventory and production information using warehouse management systems and scanner guns Promoted sales initiatives to support company brand
- Reported any discrepancies or errors in pricing or inventory levels to management
- Placed orders for additional stock when necessary to ensure an adequate supply of merchandise
- Maintained an up-to-date knowledge of store promotions, specials, events
- Built relationships with customers by providing friendly customer service
Education
MBA - Marketing&HRM
XAVIERS INSTITUTE OF BUSINESS MANAGEMENT STUDIES
Benguluru, India05.2011
Fashion Design And Marketing
HAMSTECH INSTITUTE OF FASHION DESIGN AND INTERIORS
Hyderabad06-2008
Bachelor of Commerce - Commerce
OSMANIA UNIVERSITY
India05-2005
Skills
- Market Analysis
- Staff Training and Development
- Sales Strategies
- Proposal Development
- Sales Projections
- Market Penetration
- Inventory Management
- Business Development
- Operational Records Review
- Budget Management
- Sales Presentations
- Operations Management
- Sales Plan Implementation
- Brand Marketing
- Operating Procedures and Policies
- Competitor Analysis
- Team Building and Leadership
- Strategic Planning
- Customer service-oriented
- Territory Management
- Stakeholder relations
- Customer service
- Goal Setting and Achievement
Languages
Telugu:, Hindi:, English
Timeline
Quality Control and Online Sales
TRENZY TEE
12.2022 - 07.2024
Business manager
RELIANCE RETAIL
11.2018 - 08.2022
Business to Business sales Manager
VRK SILKS
01.2018 - 10.2018
Branch Operations Manager
NOVO SPORTS
05.2015 - 12.2017
Store Manager
NEERUS ENSEMBLES PVT LTD
03.2014 - 05.2015
Store In Charge
KALANIKETHAN FASHIONS Pvt Ltd
10.2009 - 02.2014
MBA - Marketing&HRM
XAVIERS INSTITUTE OF BUSINESS MANAGEMENT STUDIES
Fashion Design And Marketing
HAMSTECH INSTITUTE OF FASHION DESIGN AND INTERIORS
Bachelor of Commerce - Commerce
OSMANIA UNIVERSITY
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