Summary
Overview
Work History
Education
Skills
Timeline
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Venkata Krishna Sai Lanka

Venkata Krishna Sai Lanka

Salesforce Analyst
Visakhapatnam

Summary

Technical Salesforce Administrator | 3x Certified | 3 Years of Experience
Certified Salesforce Administrator, AI Associate, and AI Specialist with 3 years of hands-on experience configuring and deploying solutions across Salesforce Sales Cloud and Service Cloud. Skilled in delivering high-impact support, streamlining deployments, and executing end-to-end Salesforce projects that drive measurable business value. Known for strong troubleshooting skills, user management, and aligning technical solutions with stakeholder needs.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Salesforce Analyst

Solenis
Hyderabad
05.2022 - Current
  • Configured 25 + components (custom objects, page layouts, workflows, validation rules, custom settings/labels), and built 15 + custom report types, 20 + dashboards, and 50 + reports to meet evolving business needs.
  • High-Volume Case Resolution: Resolved 2k+ support cases covering profiles, permission sets, FLS, record types, queues, reports, and dashboards, maintaining 95 % on-time SLA compliance.
  • Enterprise-Scale User & Security Administration: Governed access for 7,000 + internal and 31,250 + community users across, Sales Cloud - 5,061 + users, Service Cloud -1,075 + users, CRM Analytics - 2,437 users, B2B Commerce - 866 users, Experience Cloud - 105 users,Customer Community Plus (Solenis, Diversey, Commerce & Experience) - 31,250 + logins, Partner Community - 168 users, ensuring secure, role-based provisioning and a 30 % drop in access-related incidents.
  • Stood up and secured 10 + integrations - IoT, AppOmni, Pathlock, Cumulocity, Inriver, CI/CD pipeline - via Connected Apps, integration users, profiles, and permission sets, cutting onboarding time 25 %.
  • Deployment & Documentation: Drove 15 + deployment cycles, documenting 100 % of steps, producing 10 + BRDs, and reducing deployment errors and escalations 30 % through best-practice playbooks.
  • SOX Audit Owner: Managed 100 % of planning, documentation, and execution; collaborated with 3 external audit teams and 5 + internal groups to hit every milestone.
  • Collaborated with the Outlook and IT teams to implement Salesforce integration with Microsoft Outlook, enabling sales reps to access Salesforce data directly from their inbox and log emails/events seamlessly.
  • Collaborated with the Network team to manage and maintain Salesforce certificates for SSO authentication, org identity provisioning, and external site verification; handled key lifecycle tasks including creation, renewal, and archival based on evolving security needs.

Customer Support Associate

Tech Mahindra
Visakhapatnam
03.2020 - 03.2022
  • Maintained expert knowledge of Amazon product offerings to deliver accurate troubleshooting guidance, supporting 1000+ customer interactions with high first-contact resolution rates.
  • Collaborated with cross-functional teams to resolve complex seller and customer issues, improving issue resolution efficiency by 15 %.
  • Initiated follow-up calls to sellers post-resolution, enhancing platform satisfaction and reducing repeat complaints by 20 %.
  • Consistently achieved 95 %+ service ratings, surpassing targets in call resolution time and quality assurance metrics.
  • Conducted regular self-assessments and actively participated in ongoing training programs, expanding skillsets and contributing to a 10 % improvement in quality audit scores.

Education

Bachelor of Technology - Computer Science

NSRIT College of Engineering
Visakhapatnam, Andhra Pradesh
06.2015 - 04.2019

Skills

Salesforce Configuration

Salesforce Reports and Dashboards

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Timeline

Salesforce Analyst

Solenis
05.2022 - Current

Customer Support Associate

Tech Mahindra
03.2020 - 03.2022

Bachelor of Technology - Computer Science

NSRIT College of Engineering
06.2015 - 04.2019

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Venkata Krishna Sai LankaSalesforce Analyst