Venkata Ramakrishna
Technology Lead
Hyderabad
Summary
Overall 9 years of experience in IT Industry as Production/Application Support Engineer (Banking Domain, Finance and British Telecom Domain). Hands on Experience on UNIX, Dynatrace, SQL, Core Java and Batch Monitoring. Good Experience in Resolving the production issues as per the SLA. Major Contribution in Incident Management Change Management and IP360 Patching and NFMI. Following ITIL process towards resolving the issues. Working on Monthly Statement reports generation. Working knowledge on Vertex and Crontab towards scheduling and Monitoring Jobs. Providing Deployment and Migration support. Record and Report Job status. On boarding new members and creating Batch and jobs as per schedule. Optimizing SQL queries as per the user request and required data. Follow proper protocol on escalating the issues and for better understanding. Working on Monthly statement generation for payment transactions. Team player with great interpersonal skills. Providing knowledge sharing sessions to those who are newly joined in the team. Effectively problem solving including Root Cause Analysis through implementation of corrective actions. Handling incidents raised by the business users and internal teams using Ticketing tool Bridge Clarify and Service-Now and Remedy. Ambitious Technology Lead with [Number] years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technology Lead
Infosys
12.2018 - 05.2024
- Worked as technology lead for Infosys Limited from a period from Dec31st 2018 to may 7th 2024.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
Engineer-Technology
VIRTUSA
04.2015 - 12.2018
- Worked as Engineer-Technology with VIRTUSA from April 8th 2015 to Dec 28th 2018
- Worked for British Telecom client for 3.5 years
Education
B.Tech - Electrical And Electronics Engineering
Pragathi Engineering College
Kakinada, India 01.2009 - 04.2013
Class X11 - undefined
Sri Chaitanya junior college
01.2007 - 04.2009
Skills
- Unix, Windows
- SQL
- Putty, SQL Developer, Netcool, MYCTO
- HPSM
- Remedy, Bridge Clarify
Projects
BOFA DAIT L2/L3Processing/Monitoring, Bank of America, Infosys Limited, 01/08/19, 03/24/24, BOFA is an organization to create an account to customer and we have an application called WCC which is repository for all the upstream and downstream applications. WCC will have Party id , CTA and customer information , it will process the data and will send require information to the downstream applications ., Providing the 24/7 support in handling the payment processing of transactions., Major contribution in Batch monitoring and jobs scheduling., On boarding new members and creating Batch and jobs as per schedule., Working on Monthly statement generation for payment transactions., Working on inflow Work orders and Tasks created by the Bank partners., Taking care of database update activity as part of change request Monthly during application maintenance window., Application health check monitoring, file system, DB instance check CPU/Memory Check., RCA analysis for the production issues., DB instance check CPU/Memory Check. COTPLUS, British Telecom {BT}, VIRTUSA, java, Unix, Oracle, 11g (SQL), 06/01/15, 01/01/17, COTPLUS (Customer Management Platform) for British Telecom (BT) / Thomson Reuters (TR). The COTPLUS Application, one of the highly visible and business critical applications for British Telecom Under BT Operate supported unit. This COTPLUS Application has been developed as Web based - Customer Ordering Tool for British Telecom (BT)’s world most respected customers (Thomson Reuters (TR) – Reuters Community & Finance Community Extranet (FCE). This on-line application is a single front end portal to BT Global Services having capabilities to capture Thomson Reuters (TR) orders, order progression, and order enquiries for the Service Delivery process and will also provide capabilities to progress the FCE - RXN Migration orders and key products are Service Access / Service Access Plus / rProvider / FIX Membership / FIX Interaction / Port / Surcharge and order enquiries for the Service Delivery process. The ordered network connections will be physically provisioned on the Sites as MPLS – BT IP Network in terms of Live Routers and Switches (Devices) / CPE Equipment’s / Physical Access Circuit Connections / Services / Configurations by Config Engineers., Proactively and independently working on resolving issues., Major Contribution in Incident Management and IP360 Patching and NFMI., Perform the daily health check of the application on production environment., Working on the issues as per the SLA and ITIL Process., Responsible for execution of schedule jobs and routine jobs., Status reporting on weekly basis., Responsible for providing support in L2 level depending on the priority., Creating resolution documents and updating in BT SharePoint., Change management-Involved in Pre-deployment activities, sanity, cutover Testing and Deployment. Portal Infranet, British Telecom {BT}, VIRTUSA, Unix, Oracle BRM, Customer Management, Pricing Center, Vertex, Telecommunication, 01/01/17, 09/01/18, Radianz for British Telecom (BT). Portal Infranet is a COTS product application, which is used in Radianz to perform the GBFM Billing operation. The Portal Infranet application is used to create and configure the products & perform a billing activity. Portal tool is integrated with the Vertex and Tower in same server for tax calculation and tax exemption. Portal Infranet implements taxation logic generates invoices and credit notes on daily and monthly basis. Radianz is providing the services to US, UK and UK ROW countries. For all these services, Portal Infranet is doing billing and generating invoices and credit notes through Infoburst and sent it to US and UK Print Center for printing and dispatching and also the Invoices will be posted into GS Portal for Customer Viewing purpose., Monitoring of invoice and Credit notes Generation and transfer., Sending HTML Version invoices/credit notes to Portal Server from info burst server manually., Monitoring file transfer to various interfaces (AR, GSEDW, IST, BGS, CMF-SIM) and check Logs Responsible in attending the weekly calls with Customer., Doing Mock Bill Run every month., Working Crontab towards scheduling and Monitoring Jobs.
Timeline
Technology Lead
Infosys
12.2018 - 05.2024
Engineer-Technology
VIRTUSA
04.2015 - 12.2018
B.Tech - Electrical And Electronics Engineering
Pragathi Engineering College
01.2009 - 04.2013
Class X11 - undefined
Sri Chaitanya junior college
01.2007 - 04.2009