Venkata Ramana
Hyderabad
Summary
Dynamic IT Specialist with 13 years of multifaceted experience across the technology landscape, including: 6 years as a Salesforce Business Analyst and Salesforce Admin, 3 years as Associate Scrum Master, 7 years as a .NET Developer. Salesforce Business Analyst & Administrator with 13+ years of IT experience, including 6 years in Salesforce Business Analysis & Administration, 3 years as Associate Scrum Master, and a strong foundation as a .NET Developer. Proven expertise in requirements gathering, user stories, acceptance criteria, process re-engineering, Salesforce configuration, integrations (REST/SOAP APIs), and Agile delivery. Adept at stakeholder management, workshops, UAT, and change request handling across domains such as Healthcare, Insurance, Pharmaceuticals, and Retail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Virtusa technologies
02.2025 - 09.2025
- Salesforce Business Analyst – Roles and Responsibilities
- Requirements Gathering: Gathered and documented functional & non-functional requirements using workshops, interviews, and JAD sessions.
- Agile Ceremonies: Facilitated Agile ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives to ensure continuous improvement.
- Backlog Grooming and Refinement: Led regular backlog grooming sessions to prioritize tasks, clarify requirements, and ensure sprint readiness by conducting stakeholder interviews
- Requirement Breakdown: Analyze high-level business requirements and decompose them into manageable components such as epics, features, and detailed user stories to ensure structured delivery and development planning.
- Drafting User Stories: Translate business requirements into comprehensive user stories using Jira, including clearly defined acceptance criteria to guide the development and testing processes.
- Solution Discussions: Work collaboratively with solution architects, technical leads, and product owners to evaluate and refine proposed solutions, ensuring alignment with both business objectives and Salesforce platform best practices.
- Facilitating Technical Sessions: Conduct regular workshops and walkthrough sessions with developers, QA teams, and technical leads to ensure a shared understanding of requirements and clarify any ambiguities.
- Test Case Review: Participate in reviewing test cases prepared by QA teams to confirm alignment with business requirements and acceptance criteria. Provide feedback to ensure comprehensive test coverage.
- Business Process Model: Conducted in-depth analysis of business process models and introduced enhancements that reduced cycle time and improved resource utilization
- Business Analyst Validation: Perform business analyst reviews and validations(user acceptance testing) post-testing to verify that implemented features meet the specified requirements and business expectations before deployment.
- Demonstrations and Stakeholder Presentations: Organize and lead demo sessions to present completed features and functionalities to business stakeholders, gather feedback, and confirm readiness for release.
Salesforce Business Analyst
Realpage technologies
12.2023 - 11.2024
- Agile Methodology : Have in-depth knowledge of Agile methodologies and crafting user stories
- Cross-Functional Partnership Building: Facilitated project success by establishing strong partnerships with internal and external stakeholders ensuring effective communication thereby increasing customer satisfaction by 30%
- Stakeholder Engagement: Drove stakeholder engagement by facilitating requirement workshops, aligning business goals with Salesforce capabilities.
- Salesforce: Hands-on experience on Salesforce configuration, customizations, and integrations
- Timely Delivery: Ensured On-Time delivery of product features as per the Product Roadmap.
- Data Collection & Analysis: Identified opportunities for process improvements, leading to enhanced system efficiency through data analysis and interpretation , resulting in a 20% increase in operational efficiency and a 15% improvement in user engagement.
- Process Analysis & Documentation: Documented and optimized existing processes, clearly defining workflows for improved business operations, resulting in a 30% reduction in process bottlenecks and a 25% increase in team productivity.
- SDLC Compliance: Executed phases of the Software Development Lifecycle (SDLC), maintaining industry best practices and efficiency throughout.
- Change Management: Partnered with stakeholders to manage change requests, ensuring smooth adoption through effective change management practices.
- Ethical & Regulatory Compliance: Ensured compliance and integrity across project phases by upholding ethical standards and relevant regulations.
Salesforce Business Analyst
DXC technologies
11.2021 - 12.2023
- Business Requirement Gathering, Analysis & Process Improvement: Analyzed business requirements resulting in stakeholder satisfaction using the SMART technique for clarity. Demonstrated expertise in eliciting, analyzing, and documenting requirements.
- Requirements Translation & Solution Design: Managed project scope effectively by prioritizing business requirements using the MOSCOW technique for stakeholder alignment.
- Workflow Improvements: Recommended workflow improvements, optimizing operational efficiency across various business processes.
- Flow Orchestration: Designed automation using Salesforce Flow and Flow Orchestration, improving approval turnaround time by 30%.
- Process Re-engineering: Led process re-engineering initiatives that optimized Salesforce workflows, reducing manual effort by 25%.
- Functional documentation: Converted complex requirements into BRD for stakeholder agreement and detailed technical specifications, facilitating better understanding among development teams.
- Stakeholder Collaboration & Management: Delivered all projects on time and within scope, achieving a 100% alignment with business objectives and ensuring stakeholder satisfaction across departments.
- Salesforce Administration & Support: Provided ongoing system administration and support for customized Salesforce applications, including managing user permissions, security settings, custom objects, and workflows to ensure optimal platform performance.
- Automation & Workflow Configuration: Design and configure automation processes using Salesforce tools such as Process Builder, Workflows, Formulas, Flow, and Assignment Rules to improve operational efficiency.
- Integration & API Management: Oversee and manage integrations with third-party systems using Salesforce’s REST/SOAP APIs, ensuring smooth data flow and functionality between Salesforce and external applications.
- Problem-Solving & Process Optimization: Apply a strong problem-solving mindset to identify and address system inefficiencies and troubleshoot issues to ensure the implementation of creative and effective solutions.
- Adaptability & Proactive Support: Demonstrate flexibility and proactivity in responding to changing project requirements and customer needs, ensuring quick adaptations to new objectives and global goals.
- Collaboration with Cross-Functional Teams: Work closely with product owners, software developers, business stakeholders, and other teams to ensure that Salesforce solutions are aligned with business objectives and successfully meet user needs.
Business Analyst
IQVIA Technologies
04.2019 - 11.2021
- User Stories: Work closely with the Product Owner to gather and understand business requirements, translate them into clear and concise user stories, and ensure thorough clarification for the development team to facilitate accurate implementation
- Requirement Traceability Matrix (RTM): Experienced in creating and maintaining RTMs to ensure complete coverage of business needs through development and testing.
- Use Cases & User Flows: Skilled in designing use cases and user flows to capture functional requirements and visualize end-to-end business processes.
- Workshops & JAD Sessions: Facilitated workshops and JAD sessions to align stakeholders, clarify requirements, and accelerate decision-making.
- Stakeholder Interviews: Proficient in conducting stakeholder interviews to elicit detailed requirements and uncover hidden needs across business units.
- Gap Analysis & SWOT: Adept at performing gap analysis and SWOT assessments to identify process inefficiencies, risks, and opportunities for improvement.
- Wireframes & Prototypes: Hands-on experience creating wireframes and prototypes using Lucidchart and Draw.io to validate requirements and enhance user experience design.
- Data Mapping & Migration: Knowledgeable in data mapping and migration, ensuring accurate transformation and seamless transfer of legacy data into Salesforce.
Senior Consultant
Capgemini
12.2015 - 04.2019
Lead Engineer
HCL
09.2013 - 11.2015
Lecturer
JNTU Kakinada
01.2008 - 01.2013
Education
Bachelor of Technology - Electrical and Electronics Engineering
JNTU
01.2007
Intermediate - undefined
Board of Intermediate Education
01.2003
Tenth - undefined
Board of Secondary Education
01.2001
Skills
- Core Business Analysis: Requirement Gathering, Elicitation Techniques, Process Modeling (BPMN), Gap Analysis, RTM, UAT, BRD, FRD
- Salesforce Skills: Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, Lightning, Flows, Process Builder, Reports & Dashboards, Security & Access, Data Management, Integrations (REST/SOAP APIs), Lightning App Builder, Requirement Workshops, Sprint Planning, UAT, User Stories & Acceptance Criteria, Test Cases Validation, Salesforce Best Practices, Business Process Re-engineering, Change Request Management
- Tools: Jira, Confluence, Azure DevOps, MS Office, Drawio, Lucidchart, Salesforce Inspector
- Other: SQL, Agile/Scrum, AI Tools (ChatGPT, Copilot)
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Business process mapping
- Software development lifecycle
- Business process improvement
- Data analysis expertise
- SQL proficiency
- Business administration
- Business intelligence tools
- Forecasting and planning
- Business solutions development
- Project management
- Gap analysis
- Team collaboration
- Analytical tool implementation
- Risk assessment
- Strategic planning
- Negotiation
- Technical writing
- Product development
- Workflow Analysis
- Staff management
- Multitasking and organization
- Time management
- Clear communication
- Strategic thinking
- Decision-making
- Verbal and written communication
- Client relationship management
- Stakeholder engagement
- Analytical thinking
- Agile methodologies
- Change management
Websites
Certification
- Salesforce Certified Administrator
- Salesforce Certified AI Associate (Agentforce Specialist)
Languages
English
Telugu
Hindi
Timeline
Senior Business Analyst
Virtusa technologies
02.2025 - 09.2025
Salesforce Business Analyst
Realpage technologies
12.2023 - 11.2024
Salesforce Business Analyst
DXC technologies
11.2021 - 12.2023
Business Analyst
IQVIA Technologies
04.2019 - 11.2021
Senior Consultant
Capgemini
12.2015 - 04.2019
Lead Engineer
HCL
09.2013 - 11.2015
Lecturer
JNTU Kakinada
01.2008 - 01.2013
Intermediate - undefined
Board of Intermediate Education
Tenth - undefined
Board of Secondary Education
Bachelor of Technology - Electrical and Electronics Engineering
JNTU