AUTOCAD
VENKATA RAMANA P
SERVICE MANAGER
Gudivada
Summary
To secure a challenging and responsible position in a professionally managed organization where I can effectively apply my skills and knowledge to contribute to the success of the organization, while continuously enhancing my personal and professional growth through challenging assignments.
Overview
13
13
years of professional experience
4
4
Languages
Work History
SERVICE MANAGER
NEON MOTORS (Mahindra)
03.2025 - Current
- Key Responsibilities:
- Address customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Hire, train, and oversee staff, including Automotive Technicians and Lube and Tire Technicians.
- Assign tasks, ensure staff is appropriately trained in vehicle service, diagnostics, and repairs.
- Foster a safe and productive work environment, supporting ongoing associate development.
- Plan and manage technician schedules to ensure the service department operates efficiently.
- Ensure that shifts are covered and that service demand is met without compromising quality.
- Oversee the diagnosis of technical issues and collaborate with technicians to determine proper solutions.
- Ensure technicians are equipped to address complex issues and that customers are kept informed of progress.
- Monitor service costs and ensure adherence to price and credit policies.
- Review departmental performance to meet company goals and budget targets, adjusting as needed to optimize profitability.
- Maintain accurate service records, including customer details, services performed, and parts used.
- Follow up with customers to confirm satisfaction and encourage repeat business.
- Study current market trends and consumer demands to evaluate service department sales volumes and competitor activity.
- Utilize findings to improve service offerings and customer retention strategies.
- Proactively identify and resolve customer issues, utilizing strong problem-solving skills to ensure satisfaction.
- Address any operational challenges promptly to minimize impact on service delivery.
CRH
VARUNMOTORS (BHARAT Benz)
03.2022 - 10.2024
- Led cross-functional teams to streamline operational workflows, resulting in improved efficiency and reduced turnaround times.
- Managed customer inquiries and complaints effectively, ensuring timely resolutions and maintaining high satisfaction levels.
- Worked effectively in fast-paced environments.
- Handle 13 branches over the Group
SERVICE MANAGER
M N MOTORS PVT LTD (Mahindra)
10.2020 - 03.2022
- Led the service department to enhance operational efficiency, resulting in improved customer satisfaction and retention rates.
- Managed inventory control and parts sourcing, ensuring timely availability and reducing operational costs significantly.
- Mentored junior service technicians, enhancing their technical skills and fostering a culture of excellence within the team.
- Handle Both PV and CV segments
SERVICE MANAGER
CHINMAYE AUTOMOTIVE PVT LTD (TVS)
10.2016 - 09.2020
- Led the service department to enhance operational efficiency, resulting in improved customer satisfaction and retention rates.
- Developed and implemented training programs for staff, increasing team productivity and service quality across all service operations.
- Streamlined service processes by integrating advanced diagnostic tools, reducing service turnaround time and boosting customer loyalty.
- Handle 3 branches of this group
SERVICE MANAGER
ORBIT TECHNOLOGIES PVT LTD (Yamaha)
05.2013 - 09.2016
- Coordinated cross-functional teams to resolve complex service issues, enhancing collaboration and driving effective problem-solving strategies.
- Established performance metrics to evaluate service staff effectiveness, fostering accountability and continuous improvement within the team.
- Led the service department to enhance operational efficiency, resulting in improved customer satisfaction and retention rates.
- Resolved customer complaints in professional and timely manner.
- Handle 5 Branches of this group
Education
B Tech - Mechanical Engineering
JNTUK
BHIMAVARAM05-2017
Diploma - Mechanical Engineering
A.A.N.M&V.V.R.S.R Poly
Gudlavalleru04-2013
Diploma - AutoCAD
BDPS
Vijayawada01.2013
S.S.C - 10TH
MONTESSORI EM HIGH SCHOOL
Gudivada03-2010
Skills
Technical Trainings Vendor ManagementTeam ManagementDealer ManagementTechnical TroubleshootingRoute Cause AnalysisDecision MakingWarranty ManagementCustomer RelationsTechnical Trainings
TRAINING & PROJECTS
- YBC Bronze Training – Orbit Technologies, 2017
- Industrial Training – Ramcor Pvt. Ltd., 2013
- Steam Turbines Project – Completed during final year of Diploma, 2013
- Service Advisor Training – Completed all levels at Renault, 2015
STRENGTHS
- Effective communication
- Strong oral communication skills
- Collaborative team development
- Diligent worker
- Effective time management
- Intrinsic motivation
Software
MS OFFICE
TALLY
SAP
DMS
HOBBIES
- BOOKS
- TRAVELLING
- MUSIC
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge and belief. Place: Date: P.VENKATA RAMANA
Timeline
SERVICE MANAGER
NEON MOTORS (Mahindra)
03.2025 - Current
CRH
VARUNMOTORS (BHARAT Benz)
03.2022 - 10.2024
SERVICE MANAGER
M N MOTORS PVT LTD (Mahindra)
10.2020 - 03.2022
SERVICE MANAGER
CHINMAYE AUTOMOTIVE PVT LTD (TVS)
10.2016 - 09.2020
SERVICE MANAGER
ORBIT TECHNOLOGIES PVT LTD (Yamaha)
05.2013 - 09.2016
Diploma - AutoCAD
BDPS
B Tech - Mechanical Engineering
JNTUK
Diploma - Mechanical Engineering
A.A.N.M&V.V.R.S.R Poly
S.S.C - 10TH
MONTESSORI EM HIGH SCHOOL