Venkata Ramesh Manyam

Around 20+ years of experience in Global Service Delivery, IT Infrastructure Services Governance, Infrastructure Security, Infrastructure Audits (PCIDSS, SOC2,SOC3), Business Integration, Gross Margin profitability, Strategy Planning, Business Transition, Account Management/Financial Management and a ITIL Certified. Presently working as Global Service Delivery Executive for the Transport/ Telecom clients (TCV $35M/ Year) in Infrastructure and Workplace domains. A strong and leveraged team of 100+ highly skilled offshore and onshore resources from various delivery lines like Cloud Operations, PM, PMO,Asset Management, Databases, Networks, Server, Security, Backup, Storage etc. My responsibilities include the Delivery and Governance of all the Service Lines deliverables as per MSAs,P&L, Budget & Forecasting. My achievements are in managing large strategic IT businesses transitions, Optimization Initiatives via automation and analytics, Critical Migrations, Project Management Solutions, Account Transitions, Involving reengineering of business processes, BCP initiatives and Conflict management Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized. Industrious Service Delivery Manager with a background training and coaching peers to achieve project and personal goals. Reputable leader ready to evaluate client needs and find solutions that exceed expectations. Considered a focused decision-maker and offering a pleasant personality. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

• Microsoft Certified System Administrator (Windows 2008)
• VM Ware Certified Professional (VCP 5.5)
• Microsoft Certified System Engineer (Windows NT 4.0)
• Cisco Certified Network Administrator (CCNA)
• ITIL V3 Foundation

• Delivered SLA of 98% and above for all direct clients and positioned technical team to be recognized within the Top Teams in the organization.
• Improved IT service availability from 97% to 99% by establishing technology infrastructure improvement plan.
• Successfully implemented several Service Improvement Plan Targeting Human Error, Change Management, and reduction of MTTR.
• Designed and implemented several operational incident management playbooks specific to lines of business by constant review and assessment of alerts in monitoring tool.
• Ensured high customer satisfaction on all support related interactions by managing the team to the processes and standards outlined in DXC Technology's Quality Management System.
• Led successful ITSM Audit and completed all resulting compliance actions in previous years.
• Delivered 15% in operational budget savings by consolidating suppliers within region, negotiating more favorable contracts, and re-evaluating budgets.
• Cost optimization for over billing and underbilling resources in the account.
• New business/ revenue worth $7.0M in FY 2021-22

20 Years, 7+ years, Service Delivery Manager, Yes

• DXC Technology (Formally known as CSC), Hyderabad, Wintel Technical Lead
• Wipro Infotech, Hyderabad, Operations Manager
• Wipro Infotech, Hyderabad, Desktop/Wintel engineer (On Contingent)

T6131573, 07/28/29

• MBA(IT), Master of Business applications (Information technology), Sikkim Manipal University, 2006
• Diploma (DECP), Electronics and communications, AP State Technical board, 1997

• Father's Name: Mr. Satyanaraya Manyam
• Date of Birth: 06/29/77
• Marital Status: Married