Venkata Rao Namala
Vijayawada
Summary
Experienced IT Service Desk analyst with a proven track record in desktop support and system administration, spanning over 3.4 years. Demonstrated expertise in troubleshooting, system maintenance, user support, and Active Directory administration. Adept at collaborating with cross-functional teams to ensure seamless IT operations and user satisfaction. Dedicated Desktop Support Engineer with a focus on delivering exceptional user support and maintaining IT systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
AP SECRETARIAT
06.2025 - Current
- Orchestrated integration and communication of software upgrades.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Detailed upcoming software upgrades and system sprints to team members.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Customer Support Engineer at IDBI Bank
Sysnet Global Technologies
11.2022 - 02.2024
- Installed and configured new software applications, resulting in increased productivity and user satisfaction
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
Desktop Support Engineer
ITC Infotech limited
07.2021 - 10.2022
- Performed regular system updates and upgrades to ensure security and compatibility with new applications
- Conducted regular system maintenance tasks to ensure optimal performance and uninterrupted service
Education
MBA - Marketing
Andhra University
01-2024
12th -
Sri Chaitaniya College
10th - undefined
MNR High School
M.A - Public Administration
Andhra University
07-2022
B.Tech - EEE
GMRIT institute of Technology
11.2020
Skills
- Self-motivation
- Time Management
- Problem Solving
- Ability to Work Under Pressure
- Customer Service
- Teamwork
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Computer Skills
- Microsoft Excel
- Effective Time Management
- Adaptability
- System Administration
- CCNA
- Networking
- Microsoft Azure
- Cybersecurity
- Cloud computing
- Application support
Accomplishments
I received appreciation emails from the GM and DGM of IDBI Bank for efficiently handling confidential data backup and resolving issues quickly.
Languages
English
Telugu
Hindi
Hobbies and Interests
Driving, Swimming, Listening Music, Meditation
Courses
- Banking & Finance, Spectrum Career Management Pvt Ltd
- April 2024 — May 2024
Certification
Azure Administration certificate valid from December 2024 to June 2025. Certificate from December 2024 to June 2025.
Internship certificate in CCNA (R&S), ITIL, Cybersecurity, Cloud Associate, Windows Administration, and Linux Administration, issued on 16-07-2021.
Timeline
IT Systems Administrator
AP SECRETARIAT
06.2025 - Current
Customer Support Engineer at IDBI Bank
Sysnet Global Technologies
11.2022 - 02.2024
Desktop Support Engineer
ITC Infotech limited
07.2021 - 10.2022
10th - undefined
MNR High School
B.Tech - EEE
GMRIT institute of Technology
MBA - Marketing
Andhra University
12th -
Sri Chaitaniya College
M.A - Public Administration
Andhra University
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