Venkatachalam Ramakrishnan
Hotel Management Profession
Chennai,Tamilnadu
Summary
Ambitious Managing Director with excellent process and leadership skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
General Manager
Asian Hotels
Bhairahawa , Nepal, Lumbini
01.2022 - Current
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Prepared annual budgets with controls to prevent overages
General Manager
Bungalow8 Hotel & Resort
Chennai, Tamilnadu
09.2019 - 12.2021
- Prepared annual budgets with controls to prevent overages.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Operations Manager
Oyo Rooms
Chennai, Tamilnadu
07.2015 - 08.2019
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices and systems to reduce turnaround time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Operations Manager
Bungalow8 Hotel & Resort
Chennai, Tamilnadu
01.2011 - 06.2015
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Generated operational reports for management on monthly schedule.
- Monitored employee productivity and optimized procedures to reduce costs.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Supervised operations team to support operational excellence and excellent customer service.
- Evaluated current operational strategies and recommend improvements.
- Developed and maintain operational guidelines for staff.
- Educated operations team on best practices, company policies and service excellence standards.
- Spearheaded department training to enhance employee performance and boost employee productivity
Operations Manager
Pink Papaya Foods ( Fresco )
Chennai, Tamilnadu
03.2009 - 12.2010
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed operations reports to understand numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed systems to track and log work issues.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Evaluated suppliers to maintain cost controls and improve operations.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process
General Manager of Operations
Bakers Code
Chennai, Tamilnadu
01.2006 - 02.2009
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Formulated processes to reduce downtime and financial loss.
- Developed systems to track and log work issues.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Team Leader
Pizza Hut
Chennai, Tamilnadu
06.2004 - 06.2006
- Supported office business development and customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Set up and calibrated machinery to meet specific production requirements.
- Cross-trained and provided backup support for organizational leadership.
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Initiated timely response to emails, voicemails and written correspondence
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of 25 members while providing exceptional customer service
- Assisted with new hire processing and existing training programs
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals
Education
MBA - Dual Masters - Leadership Management & General
OTHM
India 08.2017 - 12.2019
Advance Diploma in Hotel Management - Hotel Management
Xavier's Institute of Business Management Studies
Bengaluru 07.2016 - 07.2017
Bachelor of Arts - Hospitality
Xavier's Institute of Business Management Studies
Bengaluru 04.2013 - 06.2016
Associate of Arts - Business Management
Xavier's Institute of Business Management Studies
Bengaluru 03.2012 - 03.2013
High School Diploma -
Guru Gnana Samandar Hindu Higher Secondary School
Srivilliputtur 03.2000 - 06.2001
Skills
Business Development
undefinedTimeline
General Manager
Asian Hotels
01.2022 - Current
General Manager
Bungalow8 Hotel & Resort
09.2019 - 12.2021
MBA - Dual Masters - Leadership Management & General
OTHM
08.2017 - 12.2019
Advance Diploma in Hotel Management - Hotel Management
Xavier's Institute of Business Management Studies
07.2016 - 07.2017
Operations Manager
Oyo Rooms
07.2015 - 08.2019
Bachelor of Arts - Hospitality
Xavier's Institute of Business Management Studies
04.2013 - 06.2016
Associate of Arts - Business Management
Xavier's Institute of Business Management Studies
03.2012 - 03.2013
Operations Manager
Bungalow8 Hotel & Resort
01.2011 - 06.2015
Operations Manager
Pink Papaya Foods ( Fresco )
03.2009 - 12.2010
General Manager of Operations
Bakers Code
01.2006 - 02.2009
Team Leader
Pizza Hut
06.2004 - 06.2006
High School Diploma -
Guru Gnana Samandar Hindu Higher Secondary School
03.2000 - 06.2001
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