Venkatachalapathy K C
Operation Manager
Bangalore
Summary
Dynamic leader with proven expertise in operations and logistics management, notably at Incredible Technology Pvt Ltd. Excelled in staff management and cost reduction, achieving significant efficiency improvements. Skilled in database management and fostering team performance, I drive results through strategic planning and a focus on continuous improvement.
Overview
23
23
years of professional experience
5
5
Languages
Work History
Warehouse Manager
Incredible Technology Pvt Ltd
01.2023 - 12.2024
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Operation Manager
Nephonine Solutions Pvt Ltd
01.2020 - 12.2023
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
Shift Manager
Udaan
01.2017 - 12.2019
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Shift Manager
Blinkit
12.2016 - 12.2017
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Brand Manager - Ecommerce and Digital Marketing
PRATAN ONLINE RETAIL PVT LTD
01.2015 - 12.2016
- Supervised a team of specialists responsible for executing key components of the overall ecommerce strategy, including paid advertising, social media management, and email marketing.
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
- Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation.
- Collaborated with creative agencies to produce high-quality visual content for digital channels.
- Developed email marketing campaigns that fostered customer engagement and drove incremental revenue growth.
- Managed annual budget allocation across various digital channels, ensuring efficient use of resources for maximum ROI.
- Introduced new inventory management system to streamline order fulfillment processes and reduce stock discrepancies.
- Optimized website conversion rates through data-driven analysis and user experience improvements.
- Increased brand awareness by spearheading effective social media initiatives and influencer partnerships.
- Streamlined online customer journey, resulting in enhanced user satisfaction and increased time spent on site.
- Utilized advanced analytics tools to monitor performance metrics and inform data-driven decision-making processes.
Store Manager
Nuvo Logistics
07.2012 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Logistics Executive
Suguna Foods Pvt Ltd
06.2002 - 06.2012
- Achieved and exceeded revenue goals and KPIs.
- Used Software to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
- Optimized transportation budget allocation by regularly evaluating carrier performance data and making informed decisions based on cost and service quality.
- Improved shipment tracking capabilities by integrating advanced technology solutions into existing logistics processes.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
- Managed department inventories to identify unusual activities, excesses and fluctuations.
- Developed and enforced performance standards and measures for key areas of responsibility.
- Mentored junior team members, fostering a culture of continuous learning within the organization''s logistics department.
- Researched ideal shipping techniques, routing and carriers to obtain most cost-effective pricing.
- Monitored quotas and forecasts to identify product and equipment shortages.
Education
Bachelor Of Arts - History
Govt First Grade Degree College K R Puram
Bangalore 06.2005
Skills
Waste controls
Staff Management
Operations management
Logistics Management
Shipping and receiving
Route optimization
Distribution and warehousing
Order picking and processing
Data analysis
Documentation
Cost reduction
Database Management
Contract Negotiation
Production planning
Policy and procedure adherence
Staff supervision
Warehouse Logistics
Budget Management
Safety regulations implementation
Performance maximization
Materials management
Internal loss prevention
Timeline
Warehouse Manager
Incredible Technology Pvt Ltd
01.2023 - 12.2024
Operation Manager
Nephonine Solutions Pvt Ltd
01.2020 - 12.2023
Shift Manager
Udaan
01.2017 - 12.2019
Shift Manager
Blinkit
12.2016 - 12.2017
Brand Manager - Ecommerce and Digital Marketing
PRATAN ONLINE RETAIL PVT LTD
01.2015 - 12.2016
Store Manager
Nuvo Logistics
07.2012 - 12.2014
Logistics Executive
Suguna Foods Pvt Ltd
06.2002 - 06.2012
Bachelor Of Arts - History
Govt First Grade Degree College K R Puram