Venkata Harshavardhan Bandi
Hyderabad
Summary
Banking and Operations professional with 4+ years of international work experience in the United Kingdom and a Master’s degree in Advanced Computer science. Experienced in banking operations, transaction processing, customer communication,and operational Management strong ability to analyse numeric data ,prepare business communications, and support high volume operational environments. Proven ability to learn systems quickly, Maintain accuracy in financial operations, and deliver excellent customer service.
Overview
4
4
years of professional experience
Work History
Operations Manager
Budgens
Nottingham
03.2024 - 02.2026
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Supervised staff to maintain high standards of service and product presentation.
- Implemented training programs for new employees on store policies and procedures.
- Handled financial transactions, store reports and operational data.
- Prepared internal communications, operational reports, and documentation.
- KEY ACHIEVEMENTS
- Improved operational efficiency by communicating team Workflow and daily operations.
- Ensured accuracy in financial reporting and daily transactions records.
Customer service and Operations support
TSB Bank
Luton
10.2021 - 02.2024
- Provided customer service support by assisting customers with banking enquiries, account information, and service requests.
- Responded to customer queries through email communication and ensured timely resolution of issues.
- Prepared operational reports and Maintaintained accurate records of customer interactions and service activities.
- Maintained professionalism and clear communications when engaging with customers and internal stakeholders.
- KEY ACHIEVEMENTS
- Maintained high customer service standards while handling customer enquiries and requests.
- Delivered clear and professional email communication to resolve customer concerns efficiently.
- Assisted in preparing Operational reports and documentation with strong attention to accuracy.
- Demonstrated strong communication skills and ability to Manage customer requests in a fast-paced environment.
Education
University of Hertfordshire
Hatfield , United Kingdom Skills
- TECHNICAL SKILLS
- Microsoft Excel, word &power point
- Email & Business communication systems
- Data Analysis
- Computer systems & Applications
- Power BI
- SqL
- Advanced Microsoft
- SOFT SKILLS
- Team supervision
- Time management
- Decision making
- Relationship building
- Problem solving
- High-pressure environments
- Process improvement strategies
Languages
Telugu
First Language
English
Advanced (C1)
C1
PROFESSIONAL STRENGTHS
- Fluent English communication developed through international work experience.
- Strong ability to interpret and manage numeric data.
- Professional business writing skills for emails and operational reports.
- Quick learner with ability to adapt to new banking systems.
Timeline
Operations Manager
Budgens
03.2024 - 02.2026
Customer service and Operations support
TSB Bank
10.2021 - 02.2024
University of Hertfordshire