Venkata Kalyan Nalla

Monitoring, resolving SD issues & queries to support day-to-day operations. Resolution of IDOC for the inbound and outbound interfaces.

Understanding/analyzing functional requirements and translate into efficient technical solutions

Worked on Default storage location functionality for Netherland country

Customized OTC process control elements such as document types, item category, and schedule

Responsible for Post Implementation support activities related to SD

Resolved Billing plan orders issues in the Month end support

Order to Cash Process end to end Support

· Analyzing the request type and based on that case management will be decided.

· Booking of orders of Aruba in sap.

· Creating quote for the value of order based on the Purchase order in Watson Tool.

· Validating and submitting details in NGQC tool (HPE Tool) for internal tracing purpose.

· Finally loading the order in sap.

· Making a tracker for cases which we performed.

· Daily Meetings for the process updates.

· Discussion about the new process updates.

· Managing the case assignment to the team.

· Process Executive, for Cisco process in Service Contract Management from 25th June 2018 to till now.

· Working for Global Leading Networking client.

· Service Contract Management is the team which deals with any changes (like adding the products/replacing the products/terminating the products, etc.) for customer purchased contracts.

· Adding the Products or Services to the contract and processing of RMA (Return Material Authorization) replacing of old products with new products in contract (RMA with replacement, RMA with Credit and DOA RMA (Dead On Arrival RMA)

· Date Changes on Contract and Order, Generating Debit memo on Order and placing Rebill Invoice/Order with the new dates and price.

· Assigning and Managing Team’s Daily Activity

· Hands on experience in order Fulfillment domain ‘Quote to Cash'.

· The main aim is to increase in customer satisfaction and end to end customer experience.

· Resolving individual cases that need re-work in order to ensure high C-SAT from the end user.

· To meet the performance parameters and exceed in order to meet both the team as well as individual SLA.

· Immediate action on customer queries and escalations in order to meet quality standards.

· To ensure 100% closure to all the customer queries, SLA adherence for self-productivity and quality.

· Identifying areas of improvement in the process and working with the Team lead to chalk out action plans to enhance performance of the process

· Convening Team Meetings and circulating new updates.