Venkata Mohan Reddy
Application Support Engineer
Hyderabad,Telangana
Summary
Dedicated and skilled Salesforce Support Engineer with 4.3 years of experience in providing comprehensive support for Salesforce applications. Proficient in troubleshooting, analyzing user requirements, and implementing solutions to optimize Salesforce functionality. Seeking to leverage technical expertise and problem-solving abilities in a dynamic and collaborative environment.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Application Support Engineer 2
Artech Infosystems
11.2021 - 03.2024
- As a Production Support Systems team member, provides front-line customer and technical support for Cloud Systems customers, Partners and internal teams.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- We triage, troubleshoot and respond to tickets from multiple queues from multiple users.
- We collaborate with cross functional teams and resolve, and we work to provide optimal customer support.
- We provision users, troubleshoot permissions and access issues.
- We investigate issues and do additional research if necessary to identify root cause, provide recommendations
- As a Salesforce Support engineer, worked on Administrative tasks such as Accounts, Contacts , objects, Custom Fields.
- Experience using Salesforce.com Administration and Security model like Creating Users and assigning Roles, Profiles, Permission Sets
- Experience with Approval process, workflows, process builders lightning flows.
- Having experience with CPQ.
Senior Software Engineer
Persistent Systems
06.2021 - 05.2022
- As a Salesforce support Support Engineer, advised in the analysis of business requirements and the development of technical solutions.
- Gathering requirements and understanding the requirement and implementing the same in the projects.
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Having experience in Debugging and performing troubleshooting steps
- Having experience with Synchronous and Asynchronous Apex, Triggers
- Having understanding of Visualforce pages.
- Having experience with Lightning Aura and Web Components
- Having understanding of Integration using REST, SOAP and Bulk API
- Participated in Data Migration activity using Data Loader, Taking care of the issues in data Integration (Import, export, Data Maps).
- Deployed the Meta Data from one sandbox to another using Flowsum Deployment Tool.
- Having understanding of ANT Migration tool, Metadata API.
- Created productive documents which will be used by rest of the team to have better Understanding of the related system; Salesforce.com, CRM.
- Providing support by communicating with the end customer to resolve all incidents within the allocated SLA.
- Have Experience managing tasks through Salesforce CRM, JIRA.
Software Engineer
CSS Corp Private Ltd
02.2019 - 04.2020
- Provided technical support to clients experiencing SQL database issues, diagnosing problems and implementing solutions in a timely manner.
- Collaborated with cross-functional teams including developers, database administrators, and system administrators to resolve complex technical issues.
- Conducted root cause analysis for recurring database issues and implemented preventive measures to minimize downtime.
- Assisted in database performance tuning and optimization to enhance system efficiency and reliability.
- Documented troubleshooting procedures and created knowledge base articles to facilitate support processes.
- Communicated effectively with clients to understand their technical requirements and provided personalized support to meet their needs.
- Having experience with networking.
- Participated in on-call rotation to provide 24/7 support for critical issues.
Education
Bachelor of Science - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
Rajampeta, Andhra Pradesh 04.2001 -
Skills
Salesforce CRM, Salesforcecom, Salesforce Admin, Admin Support, Developer Support, SOQL,SOSL, CPQ, Sales Cloud, Service Cloud
Additional Information
- As a Technical support engineer we will work for customer success and we will give an assurance in solving their technical issues
- CSAT
Accomplishments
- Collaborated with team of 3 in the development of Production Support Systems.
- Documented and resolved complicated which led to user impact.
Timeline
Application Support Engineer 2
Artech Infosystems
11.2021 - 03.2024
Senior Software Engineer
Persistent Systems
06.2021 - 05.2022
Software Engineer
CSS Corp Private Ltd
02.2019 - 04.2020
Bachelor of Science - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
04.2001 -
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