VENKATA NIRANJAN P
CHENNAI
Summary
Dynamic Senior Associate at Sutherland Global Service, adept at resolving complex product issues and enhancing customer service experiences. Skilled in technical troubleshooting and CRM software, I effectively trained new staff and improved service processes, ensuring timely issue resolution and fostering team collaboration for optimal results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate
SUTHERLAND GOBAL SERVICE PRIVATE LIMITED
CHENNAI
10.2019 - 01.2024
- Resolved product issues by identifying root causes and providing solutions.
- Assisted customers with inquiries through chat and email communications.
- Developed strategies to improve customer service experience.
- Provided support during peak periods of activity.
- Performed troubleshooting on technical problems.
- Managed customer accounts using CRM software tools.
- Assisted customers with product installation and setup.
- Documented customer interactions in the support ticketing system for tracking.
- Collaborated with team members to improve service processes and delivery methods.
- Trained new staff on customer service protocols and system usage.
- Maintained accurate records of customer interactions for future reference.
- Resolved customer issues in a timely manner.
- Answered customer inquiries via email, and chat.
Education
BACHELOR OF ENGINEERING - Computer Science
J.N.N INSITITUTE OF ENGINEERING
CHENNAI05-2017
HSC - Computer Science
S.K.P.D BOY'S HIGHER SECONDARY SCHOOL
CHENNAI04-2013
Skills
- Team collaboration
- Technical troubleshooting
- Customer service
- CRM software
- Product installation
- Process improvement
- Root cause analysis
- Time management
- Issue resolution
- Customer communication
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Tamil
Proficient (C2)
C2
Certification
- Awarded as " The Best Team Lead" for Prime Peak on OCT 2022.
- As a mentor, my team was topping the floor during prime peak session (JUNE & AUGUST 2021, JULY 2022 and JUNE & JULY 2023).
Timeline
Senior Associate
SUTHERLAND GOBAL SERVICE PRIVATE LIMITED
10.2019 - 01.2024
BACHELOR OF ENGINEERING - Computer Science
J.N.N INSITITUTE OF ENGINEERING
HSC - Computer Science
S.K.P.D BOY'S HIGHER SECONDARY SCHOOL
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