VENKATAPATHI RAJU DHANDU

Working as Branch Head (AVP Grade) in Axis Bank Ltd,Chinnamiram Branch,Bhimavaram from May’22 to till date with a Liability book size of 150cr CASA TD and Assets of 400cr. Presently Handling the 8th Largest branch in Andhra Circle, out of 175 branches in AP.

Before to this worked in Bhimavaram branch as a branch head for 4 years starting from Dec 2017 to Apr 2022 with a liability book of 50crs and Asset book of 100crs.

• Has a handful experience as Branch Head in Sales and Retail Operations.
• Overseeing all facets of the front office operations; handling account openings, filling up forms and sending them to RPC for further processing.
• Successfully handling Cash transactions; credit of putting maximum number of cash transactions in the branch.
• Spearheading the customer centric approach and quality management; collecting real time data, recording deviations if any, and reporting it to the concern Authority.
• Managing and providing inspiration to the team to achieve quality standards and objectives.
• Engaged in Audit compliance, monitoring accounts and ensuring proper transaction.
• Driving Clearing activities; clearing of all Inward and Outward cheques, all the queries related to clearing differences if any, dispatching of outstation cheques in time.
• Efficiently handling CMS transactions of all local and outward clearing cheques, processing and dispatching on time.
• Handling Back office operations; transfer cheques, salaries (both manual and uploads), warrant uploads etc.
• Handling Demat Operations, all Bonds queries and IPO’s for the branch efficiently
• Have played a major role in Branch Audit Operations & legal cases for the branch.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Headed the Sales of Gajuwaka Branch and Delivered the best in Sales by coordinating with the entire Staff members of the branch.

· Trained new sales representatives on sales strategies and processes to reduce process gaps.

· Increased sales by through effectively training employees, closely monitoring regional and local markets and managing inventories.

· Resolved customer complaints to maintain high level of satisfaction.

· Encouraged cross-selling of additional products and services through relationship-regional and local markets and managing inventories.

· Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Handled a Team of 50 plus Marketing executives and 4 Sales Managers who are responsible for acquiring new customers for the HDFC BANK in Andhra Pradesh and Telangana.
• Acquired 3 in 1 accounts which includes Saving,Demat and Trading to achieve the branch targets
• Maintained relationship with Cluster Heads,Branch Managers and all Branch Staff for Business Development
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Helped in Cross Selling various investment promoted by HDFC
• Enhanced customer satisfaction matrices & monitoring customer complaints and escalating the feedbacks to product team.

• Carried out quality assessment measures of all the products ready to be shipped and incoming raw materials
• Guided the production team about the quality control issues to enhance the quality of the product
• Monitor customer satisfaction levels.