Venkata Prasanth Kattamuri

Summary

• Having 2.7+ years of Experience in Microsoft Dynamics 365 Omnichannel Customer Service Module in Functional testing
• Hands-on Experience on Enabling FCB's which are required for Omnichannel Functional testing in Service Bus and reverified using Cosmos DB
• Resources, Resource group creation and Enabling FCB's in Service Bus and Cosmos DB and checking logs in kusto
• Also Logged different critical Bugs for not escaping issues during production testing
• Done Exploratory testing and also logged Exploratory Bugs
• Practical Experience in the following areas: Testing Area : WEB
• Worked on Dynamics 365 Omnichannel Provisioning, Solutions package Publishing, All Channels Creation and Relevant Testing
• Testing types used: Functional, Sanity, Smoke, Regression, Backward, Upgrade, Integration and Cross-browser testing
• Main responsibilities: Requirements analysis, defects/bug logging reporting, Defect management and reports: daily status, test report
• Acquainted with different test design techniques, Knowledge on Azure Related Communication Service Resources
• Experience on Deleting AMB channel through Azure, Creating new users in to the Omnichannel organizations
• Experience on Testing Different social media Channels testing Available in D365 Omnichannel Customer Service Module.
• Good Understanding Knowledge on Jira
• Experience in Working effectively with teams and stakeholders so that developed relationship and achieved with Common goals efficiently
• Knowledge on Using Selenium Python Automation
• Knowledge on Azure that depends for Omnichannel Customer Service Module Testing
• Good Communication skills, Team Management and smart work
• Used Microsoft Azure Boards for Logging bugs and Test Suite Management
• Ran Automation Regression Test Scripts using selenium java
• Having knowledge on CRM Salesforce Basics