Venkataraman Rajaraman
Assistant Manager In Straive Technologies Private Limited
Chennai,TN
Summary
20 years in BPO / KPO / Financial Services / Books / Education / Language Services Lean Six Sigma Certified in Blackbelt
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Assistant Manager
Straive
10.2016 - Current
- Leadership in the setting towards achieving the customer needs
- Handle the work flow management
- Engaging business partners as needed to bring the best solutions to the client
- Delegate tasks to the 5 members of the quality team and provide counsel on all aspects of the project
- Project Estimation - Prepares work to be estimated by gathering proposals, specification and related documents
- Project Estimation - Maintains contact with other vendors, Identify labor, materials, and time requirements
- Project Estimation - Compute costs by analyzing labor, materials, and time requirements
- Experience in handling with Vendor Management – 30 vendors – Give the file, processing by vendor, get back the files from WeTransfer/FTP, Quick check the file and deliver it to the client
- Invoice / Billing process on every month 25th, send the details to the client and get the payment
- Supervise the assessment of all projects in order to ensure quality and accuracy of the job
- Handling reports such as Weekly Revenue Report, CAPA, FMEA, Process Audits in Live work, Shipping Quality Assurance using PareTo Analysis chart representation, RASCI Analysis
- Troubleshoot to the vendor queries regarding the job specifications
- Dealing with different foreign languages without linguists work, just do apple-to-apple checking process with the help of the subordinates internally
- Dealing with different foreign languages such as Western and Non-Western languages with the help of linguists for content accuracy in proofreading externally through vendors
- (Formerly known as Spi-Global Technologies Private Limited)
Senior Quality Specialist
RR Donnelley Global Outsourcing India Private Limited
02.2003 - 10.2016
- Maintaining the scheduling of the project
- Interact with external clients for clarifications and deliverables
- Participate in Quality Assurance Management Program and update the team of AOQ on a daily basis
- Mentoring the trainees, create training plans, conduct shift huddles to share the client feedback if any, preparing action plan and sequence of event if any feedback receive from client
- Conducting floor audits, develop process document such as standard operating procedure, process instruction
- Conduct regular assessment and sharing sandwich feedback to quality people
- Create team metrics report
- Maintaining the leave records and roster management of quality people
- SENIOR QUALITY SPECIALIST – Jan 2008 to Oct 2016
- QUALITY SPECIALIST – Jan 2006 to Dec 2007
- SENIOR QUALITY CONTROLLER – Jan 2005 to Dec 2005
- QUALITY CONTROLLER – Feb 2003 to Dec 2004
Proofreader / Conversion Operator
ASK Solutions Private Limited
12.2002 - 01.2003
- Get the data from the client through the webdrop from SENDD application as a word document
- Few correction changes made as per the client requirement
- Upload the modify document to the client through Citrix application
- Work also included creating logs after completion of folders of a specific client
Proofreader
Millennium Business Solutions Private Limited
10.2002 - 12.2002
- Content Management Process in MS Excel as data entry format
- Proofreading the excel with the original source file
- Finally the output sent back to the client though email
Trainee Software Engineer
Karma Information Technologies Private Limited
04.2001 - 10.2001
- Payroll systems - Standing project developed in SWING coding
Project Trainee
Brakes India Limited
11.1999 - 04.2001
- Project has been developed in Visual Basic 6.0 as a front end and MS Access as a back end (Part of MCA curriculum)
- Project Title: Performance Analysis for Tractor Brakes
Education
Masters - Computer Applications
01.2000
GPA: 70.97%
Bachelors in Science - Mathematics
01.1997
GPA: 53%
Higher Secondary School - undefined
01.1994
- Class XII
- GPA: 55%
High School - undefined
01.1992
- Class X
- GPA: 64%
Skills
Programming VB 60, Oracle 80, HTML 40, XML 30
Certification
iTeach Training (Discovery Learning), Illuminate Training Course in Soft Skills, Intermediate PACE Training in Soft skills in RR Donnelley Global OutSourcing India Pvt Limited
Accomplishments
- Performance Excellence Award in April 2015 in RR Donnelley Global OutSourcing India Pvt Limited
- Exceptional qualities in Leadership in August 2015 in RR Donnelley Global OutSourcing India Pvt Limited
- Exceptional Word Award in April 2008 in in RR Donnelley Global OutSourcing India Pvt Limited
- Shining Star Award in April 2003 in in RR Donnelley Global OutSourcing India Pvt Limited
Declaration
I hereby declare that the above information’s are true and correct to the best of my knowledge and belief.
ROLES AND RESPONSIBILITIES
- Domain Experience
- Financial Services
- School Education
- Books
- Publishing - SEC Filings
- Management Experience
- Leadership Qualities
- Forecasting development
- Budget Development
- Employee Benefit Administration
- Staff motivation
- Training – QC – Indesign, Word – IQVIA jobs
- Vendor Management 30 vendors
- Process documentation
- Continuous improvement
- Project estimation based on labor, material and time requirement
- Invoice preparation- WO/PO
- KPI Dashboard
- Arrival Report
- Head count Report
- Project Management and execution
- Client Interaction
- Customer needs
- TAT & Quote
- Query escalation response
- Feedback session through Sandwich Feedback
Timeline
Assistant Manager - Straive
10.2016 - Current
Senior Quality Specialist - RR Donnelley Global Outsourcing India Private Limited
02.2003 - 10.2016
Proofreader / Conversion Operator - ASK Solutions Private Limited
12.2002 - 01.2003
Proofreader - Millennium Business Solutions Private Limited
10.2002 - 12.2002
Trainee Software Engineer - Karma Information Technologies Private Limited
04.2001 - 10.2001
Project Trainee - Brakes India Limited
11.1999 - 04.2001
Gurunanak College - Bachelors in Science, Mathematics
AJS Nidhi Higher Sec. School - Higher Secondary School,
AJS Nidhi Higher Sec. School - High School,
SIVET College, University of Madras - Masters, Computer Applications