Venkataraman Rajaraman
Assistant Manager In Straive Technologies Private Limited
Chennai,TN
Summary
20 years in BPO / KPO / Financial Services / Books / Education / Language Services Lean Six Sigma Certified in Blackbelt
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Assistant Manager
Straive
10.2016 - Current
- Leadership in the setting towards achieving the customer needs
- Handle the work flow management
- Engaging business partners as needed to bring the best solutions to the client
- Delegate tasks to the 5 members of the quality team and provide counsel on all aspects of the project
- Project Estimation - Prepares work to be estimated by gathering proposals, specification and related documents
- Project Estimation - Maintains contact with other vendors, Identify labor, materials, and time requirements
- Project Estimation - Compute costs by analyzing labor, materials, and time requirements
- Experience in handling with Vendor Management – 30 vendors – Give the file, processing by vendor, get back the files from WeTransfer/FTP, Quick check the file and deliver it to the client
- Invoice / Billing process on every month 25th, send the details to the client and get the payment
- Supervise the assessment of all projects in order to ensure quality and accuracy of the job
- Handling reports such as Weekly Revenue Report, CAPA, FMEA, Process Audits in Live work, Shipping Quality Assurance using PareTo Analysis chart representation, RASCI Analysis
- Troubleshoot to the vendor queries regarding the job specifications
- Dealing with different foreign languages without linguists work, just do apple-to-apple checking process with the help of the subordinates internally
- Dealing with different foreign languages such as Western and Non-Western languages with the help of linguists for content accuracy in proofreading externally through vendors
- (Formerly known as Spi-Global Technologies Private Limited)
Senior Quality Specialist
RR Donnelley Global Outsourcing India Private Limited
02.2003 - 10.2016
- Maintaining the scheduling of the project
- Interact with external clients for clarifications and deliverables
- Participate in Quality Assurance Management Program and update the team of AOQ on a daily basis
- Mentoring the trainees, create training plans, conduct shift huddles to share the client feedback if any, preparing action plan and sequence of event if any feedback receive from client
- Conducting floor audits, develop process document such as standard operating procedure, process instruction
- Conduct regular assessment and sharing sandwich feedback to quality people
- Create team metrics report
- Maintaining the leave records and roster management of quality people
- SENIOR QUALITY SPECIALIST – Jan 2008 to Oct 2016
- QUALITY SPECIALIST – Jan 2006 to Dec 2007
- SENIOR QUALITY CONTROLLER – Jan 2005 to Dec 2005
- QUALITY CONTROLLER – Feb 2003 to Dec 2004
Proofreader / Conversion Operator
ASK Solutions Private Limited
12.2002 - 01.2003
- Get the data from the client through the webdrop from SENDD application as a word document
- Few correction changes made as per the client requirement
- Upload the modify document to the client through Citrix application
- Work also included creating logs after completion of folders of a specific client
Proofreader
Millennium Business Solutions Private Limited
10.2002 - 12.2002
- Content Management Process in MS Excel as data entry format
- Proofreading the excel with the original source file
- Finally the output sent back to the client though email
Trainee Software Engineer
Karma Information Technologies Private Limited
04.2001 - 10.2001
- Payroll systems - Standing project developed in SWING coding
Project Trainee
Brakes India Limited
11.1999 - 04.2001
- Project has been developed in Visual Basic 6.0 as a front end and MS Access as a back end (Part of MCA curriculum)
- Project Title: Performance Analysis for Tractor Brakes
Education
Masters - Computer Applications
01.2000
GPA: 70.97%
Bachelors in Science - Mathematics
01.1997
GPA: 53%
Higher Secondary School - undefined
01.1994
- Class XII
- GPA: 55%
High School - undefined
01.1992
- Class X
- GPA: 64%
Skills
Programming VB 60, Oracle 80, HTML 40, XML 30
Testing Software Testing
Quality Tools CAPA, RCA, FMEA, RASCI Analysis, Fish-Bone Diagram - Cause and Effect Diagram, PareTo Chart Analysis, Process Audits in Live Work
Applications Adobe Creative Suite, MS Office 2013 & Higher version, Adobe InDesign, Pro2GO, Multitrans, XTRF portal,
Soft Skills Communication – English – Intermediate Level
Certification
iTeach Training (Discovery Learning), Illuminate Training Course in Soft Skills, Intermediate PACE Training in Soft skills in RR Donnelley Global OutSourcing India Pvt Limited
Accomplishments
- Performance Excellence Award in April 2015 in RR Donnelley Global OutSourcing India Pvt Limited
- Exceptional qualities in Leadership in August 2015 in RR Donnelley Global OutSourcing India Pvt Limited
- Exceptional Word Award in April 2008 in in RR Donnelley Global OutSourcing India Pvt Limited
- Shining Star Award in April 2003 in in RR Donnelley Global OutSourcing India Pvt Limited
Declaration
I hereby declare that the above information’s are true and correct to the best of my knowledge and belief.
ROLES AND RESPONSIBILITIES
- Domain Experience
- Financial Services
- School Education
- Books
- Publishing - SEC Filings
- Management Experience
- Leadership Qualities
- Forecasting development
- Budget Development
- Employee Benefit Administration
- Staff motivation
- Training – QC – Indesign, Word – IQVIA jobs
- Vendor Management 30 vendors
- Process documentation
- Continuous improvement
- Project estimation based on labor, material and time requirement
- Invoice preparation- WO/PO
- KPI Dashboard
- Arrival Report
- Head count Report
- Project Management and execution
- Client Interaction
- Customer needs
- TAT & Quote
- Query escalation response
- Feedback session through Sandwich Feedback
Timeline
Assistant Manager - Straive
10.2016 - Current
Senior Quality Specialist - RR Donnelley Global Outsourcing India Private Limited
02.2003 - 10.2016
Proofreader / Conversion Operator - ASK Solutions Private Limited
12.2002 - 01.2003
Proofreader - Millennium Business Solutions Private Limited
10.2002 - 12.2002
Trainee Software Engineer - Karma Information Technologies Private Limited
04.2001 - 10.2001
Project Trainee - Brakes India Limited
11.1999 - 04.2001
Gurunanak College - Bachelors in Science, Mathematics
AJS Nidhi Higher Sec. School - Higher Secondary School,
AJS Nidhi Higher Sec. School - High School,
SIVET College, University of Madras - Masters, Computer Applications