Venkataraman Ravichandran
Service Delivery Operation Specialist
Chennai
Summary
To obtain a global organization/team where I can contribute my skill, knowledge, and experience to an organization that will give me an opportunity to develop my career. To bring the best industry practices into the organization by focusing on continuous enhancement of the organizational standards thereby achieving the best results and sustained development.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Service Delivery Ops Specialist(Assistant Manager)
ACCENTURE SOLUTIONS PVT.LTD. (20/11/12 to Current)
11.2012 - Current
- Overall 13+ years of experience with 12+ Years of rich experience in driving Order to Cash business process, implementations, management, and leadership. Have worked with clients of various industries i.e., Manufacturing and Telecom (i.e., APAC and US).
- I’m a expert in Process improvement and Quality with rich knowledge of OTC. I also have rich experience in problem-solving, strategic planning, innovation management, and designing solutions for Automation.
- Experience in Orders to Cash which includes Cash Application, Deduction Management, Billing Operation, Accounts Reconciliation, and Bank Reconciliation.
- Have worked on various tools like BSCS, SIEBEL, EBS, Getpaid, Sales Force, and SAP.
- Have proficient computer skills in MS Windows, Word, Excel, PowerPoint, Outlook, Power BI, and MS Projects
- Maintained compliance requirements, preparing account paperwork, processing payment and sale procedures and following guidelines of firm
- Developed and maintained strong relationships with clients to maximize satisfaction
Processing Associate
Adecco India Pvt.Ltd (01/03/12 to 16/11/12)
03.2012 - 11.2012
- Customer Remittance e-mail Archive
- Deduction validation
- Process Credit in SAP Billing system
- Process Chargeback Letter
- Download volume from CRM tool and allocate to users for process.
- Performed quality assurance checks and reported issues to management to discuss solutions
Accountant
Excel Associates (05/11/10 to 06/01/12)
11.2010 - 01.2012
- Reporting available socks position to the Management.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed supplier accounts and built lasting relationships with suppliers.
- Compiled and analyzed financial information to prepare entries for general ledger accounts
- Reconciled month-end totals for timely and accurate reporting of financial information
- Monitored cash flow to maintain optimal liquidity and cash management.
Education
Bachelor of Arts -
Dhanraj Baid Jain College (Madras University)
Chennai 06.2007 - 03.2010
Skills
- Team Handling
Leadership
Client Management
Active Listening
Problem Solving
Creativity
Analytical Skills
Accomplishments
- Special recognition award for overall toper for the year
- Successful completion of Lean Project for the Order to Cash with an outcome of different process improvement ideas
- Successful project completion of Unapplied payments/
- ServiceNow tool implemented to track the Unallocated/Unapplied payments
- Supervised team of 25 staff members.
- Successful RPA project completion
Roles And Responsibilities
- Provide inputs to the existing client business model to help identify opportunities and savings and apply use fundamentals of statistical data analysis tools as required.
- Identify and drive improvement opportunities in Order to Cash (O2C) and Financial Planning & Analysis (FP&A)
- Align all operations/processes with business Key Performance Indicators (KPIs) to the client value tree
- Understand the systems, processes, and tools to derive the desired business results for the client
- Support in identifying problems and providing resolutions using root cause analysis
- Adept in Team Management including resource planning, status reporting to clients, and on-time delivery of project deliverables.
- Handling issues and queries of the order-to-collection team that are system/process-related.
- Work with Account Leadership/Service Delivery Lead (SDLs)/client relationship managers in identifying and developing optimization opportunities
- Understand the systems, processes, and tools to derive the desired business results for the client
- Support in identifying problems and providing resolutions using root cause analysis
- Work with clients and client organizations to resolve disputes faster
Certification
Tally ERP 9 (08/07/09 to 10/09/10)
Special Interests
- Organizing & Co-ordinating events
- Badminton
Disclaimer
I hereby declare that the above details are true to the best of my Knowledge.
Timeline
Service Delivery Ops Specialist(Assistant Manager)
ACCENTURE SOLUTIONS PVT.LTD. (20/11/12 to Current)
11.2012 - Current
Processing Associate
Adecco India Pvt.Ltd (01/03/12 to 16/11/12)
03.2012 - 11.2012
Accountant
Excel Associates (05/11/10 to 06/01/12)
11.2010 - 01.2012
Tally ERP 9 (08/07/09 to 10/09/10)
04-2010
Bachelor of Arts -
Dhanraj Baid Jain College (Madras University)
06.2007 - 03.2010
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