Venkataraman S
Chennai
Summary
Results-driven ITIL and Incident Management professional with a strong background at TATA CONSULTANCY SERVICES. Proven expertise in Informatica and Unix, leading initiatives that significantly reduced major incident closure times while ensuring SLA compliance. Recognized for effective leadership and problem-solving skills, dedicated to enhancing production oversight and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
L2 Support Member
BA Continnum India Private LTD
12.2021 - Current
- Migration of applications from a lower version to a higher version.
- Migration of Unix files across development, testing, and production environments.
- Migration of Informatica jobs through deployment groups.
- Coordinate with L3 support for application bug/enhancement requirements.
- Monitoring of application jobs through AutoSys.
- Supporting Informatica application jobs.
- Supporting Hadoop application jobs.
- Handling all types of major incidents (M1, M2, M3) and taking them to proper closure.
- PAPA Incident Management.
- Carrying out disaster recovery exercises to test backup plans and procedures for AML applications.
- Performed regular audits of the organization's content repositories ensuring accuracy, consistency and completeness of records.
L2 Support Member
SYSTECH SOLUTIONS PRIVATE LIMITED
08.2021 - 12.2021
- Monitoring DBT Jobs.
- Raising a PR by placing the code in Bitbucket.
- Running the Jenkins job for production deployment.
- Creating snapshots of tables in the database for data troubleshooting issues.
- Handling all types of major incidents (M1, M2, M3) and taking them to proper closure.
- Database Management.
- Coordinate with L3 support for application bug/enhancement requirements.
- Termination blocking PID in the Redshift database.
- Migration of Unix files across development, testing, and production environments.
Informatica Administrator & L2 Support Member
SYSTECH SOLUTIONS PRIVATE LIMITED
06.2020 - 12.2021
- Supporting Informatica application jobs.
- Scheduling new jobs through Control M.
- Responsible for monitoring the application server and application jobs.
- Change Management for weekend application maintenance and for production code deployment.
- ServiceNow Ticketing System for change and incident management.
- Handling all types of major incidents (M1, M2, M3) and taking them to proper closure.
- Coordinating with respected teams for low TTD (time to detect) and low RTS (return to service).
- Database Management
- Migration of applications from a lower version to a higher version.
- Migration of Unix files across development, testing, and production environments.
- Migration of Informatica jobs through deployment groups.
- Bouncing the Informatica application to terminate the zombie process.
- Coordinate with L3 support for application bug/enhancement requirements.
- Informatica Application Access Management.
- Upgradation of the Informatica platform.
Informatica, DataStage Administrator & L2 Support Member
TATA CONSULTANCY SERVICES
10.2016 - 05.2020
- Supporting Informatica and DataStage application jobs.
- Scheduling new jobs through Control M.
- Handling all types of major incidents (M1, M2, M3) and taking them to proper closure.
- Coordinating with respected teams for low TTD (time to detect) and low RTS (return to service).
- Migration of applications from a lower version to a higher version.
- Monitoring of application jobs through Control M.
- Coordinate with L3 support for application bug/enhancement requirements.
- Timely escalation of issues to the L3 team to meet SLA requirements.
- ServiceNow Ticketing System for change and incident management.
- Troubleshooting data issues.
- Database Management
- Upgradation of Informatica and DataStage platform.
- Access Management in Informatica and DataStage.
- Migration of Unix files across development, testing, and production environments.
- Migration of Informatica jobs through Deployment groups
Education
MTech. - Computer Science and Engineering
SRM University
06-2024
BTech. - Information Technology
SRM Valliammai Engineering College
05-2016
12th Grade -
T.I Matriculation Higher Secondary School
04-2012
10th Grade -
T.I Matriculation Higher Secondary School
05-2010
Skills
- ITIL
- Problem Management
- Incident management
- Production Oversight
- Issue Escalation Management
- Software Application Maintenance
- SLA Compliance Management
- Level 2 Support
- Informatica
- Anti-Money Laundering Applications
- Proficient in ServiceNow
- Change Management
- Data Processing Tools Expertise
- DataStage
- Autosys
- Control - M
- Linux administration
- Proficient in Unix Scripts
- Informatica
- Unix
Languages
- English
- Tamil
- Hindi
Personal Information
- Father's Name: Sankar . V
- Date of Birth: 10/18/94
Accomplishments
- Successfully identified risk and remediated as a part of bank policy.
- Completed ARC and DR exercises successfully for production applications.
- participated in Version upgrade from Informatica 9.6 to 10.2.
- 100% adherence to ITIL process management.
Disclaimer
I hereby declare that the information provided above is true to my knowledge.
Languages
Tamil
First Language
Certification
- ITIL V4 Foundation certified by peoplecert
Timeline
L2 Support Member
BA Continnum India Private LTD
12.2021 - Current
L2 Support Member
SYSTECH SOLUTIONS PRIVATE LIMITED
08.2021 - 12.2021
Informatica Administrator & L2 Support Member
SYSTECH SOLUTIONS PRIVATE LIMITED
06.2020 - 12.2021
Informatica, DataStage Administrator & L2 Support Member
TATA CONSULTANCY SERVICES
10.2016 - 05.2020
MTech. - Computer Science and Engineering
SRM University
BTech. - Information Technology
SRM Valliammai Engineering College
12th Grade -
T.I Matriculation Higher Secondary School
10th Grade -
T.I Matriculation Higher Secondary School
Similar Profiles
Lavanya MallidiLavanya Mallidi
Technology Manager at BA Continnum India Private LTDTechnology Manager at BA Continnum India Private LTD
Viveka GViveka G
Feature Lead at BA Continnum India Pvt LtdFeature Lead at BA Continnum India Pvt Ltd
Velmurugan CVelmurugan C
Senior Software Developer at BA Continuum India Private LtdSenior Software Developer at BA Continuum India Private Ltd