Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Konduru Venkataramana

Bengaluru

Summary

Senior Software Engineer with 8 years of experience building scalable backend systems, distributed services, and high-performance data platforms. Strong track record of owning complex architectural problems end-to-end, improving system reliability, and delivering features across cross-functional teams. Known for quickly ramping up on new technologies and driving solutions that balance performance, clarity, and long-term maintainability.

Overview

8
8
years of professional experience

Work History

Senior Member of Technical Staff (SMTS)

Salesforce
Bangalore
11.2022 - Current
  • Worked as part of Unified Conversational Platform (formerly E360 | NexGen Messaging)
  • Played a key role in UCS, the unified last-mile messaging abstraction layer across Salesforce channels (Email, SMS, WhatsApp, LINE, etc.), by leading the design and end-to-end development of the Correlation Store, the platform service that centrally manages the data used to link and enrich inbound events with outbound context. This created a cleaner platform architecture, reduced maintenance overhead for each Channel service team, and accelerated delivery across the board.
  • Pioneered the migration of services from using DynamoDB to ZOS (a multi-substrate, multi-tenant, cost efficient database built by Salesforce) and delivered a proven implementation for all UCS platform teams, enabling them to avoid repeated exploration and quickly anchor their designs in established best practices.
  • Guided team members in building comprehensive observability (dashboards, metrics, alerts, integration tests), and conducted extensive functional, integration, and performance testing (~300M req/hour) to ensure predictable production behavior.
  • Partnered with multiple cross-org teams to validate data flows and support the onboarding of high-traffic workloads to the UCS.
  • Simultaneously owned two key platform components handling inbound messaging traffic and customer license management.
  • Led the effort to make the WhatsApp channel service fully compatible with and seamless during Salesforce Org Migration (customer org moves between server instances).
  • Solved a critical UCS architectural gap by coming up with an approach to decouple all the services from CDP tenancy and start using CORE tenancy and provided a proven implementation that can be reused across the teams.
  • Led the design and implementation of UCS WhatsApp setup app which allows customer to setup their WABA account and phone number.

Software Engineer 2

Paypal
Bangalore
11.2020 - 10.2022
  • Worked in the Lighthouse Analytics Org, which handles user behavioral and non-behavioral data, and provides product and KPI performance insights.
  • Built libraries from scratch to publish behavioral and non-behavioral analytical events for downstream processing.
  • Developed APIs that power PayPal’s in-house self-service analytics tool, Herald.
  • Reduced an API’s experiment-search response time on Herald from ~10s to ~200ms.
  • Optimized latencies of APIs delivering Experimentation insights.
  • Added the support for publishing Restricted and Confidential data in the SDKs.
  • Helped onboard multiple use cases from legacy pipelines to the new real-time pipeline.

Software Engineer

Deloitte US India
08.2018 - 11.2020
  • Client: VMware (Skyline)
  • Built the entirety of JSON API based Restful microservices of a module in the project. Developed, controlled and customized 19 Rest APIs. Adhered to maintain the code quality using Sonar.
  • Pioneered the onboarding of a microservice to Kubernetes in the project
  • Took ownership of a module in the project.

Education

Bachelor of Technology - ECE

NIT Raipur
Raipur
05-2018

Skills

  • Java
  • Spring Boot
  • Data structures and algorithms
  • HLD
  • LLD
  • Distributed Systems
  • AWS
  • GCP
  • Kafka
  • CICD
  • Kubernetes
  • SQL
  • NoSQL
  • Scala
  • Observability and monitoring
  • C
  • Big query

Accomplishments

Spot Award - WhatsApp UCP setup app (Salesforce)

Timeline

Senior Member of Technical Staff (SMTS)

Salesforce
11.2022 - Current

Software Engineer 2

Paypal
11.2020 - 10.2022

Software Engineer

Deloitte US India
08.2018 - 11.2020

Bachelor of Technology - ECE

NIT Raipur
Konduru Venkataramana