Venkata Ramanjaneya Reddy Naru

• Worked on Agile methodology to deploy changes to production.
• Using the ServiceNow instance to capture stories and moving stories to different stages, like QA, UAT, and Production.
• Worked according to the project requirements, and we used to have Scrum calls, DSC, and sprints.
• Communicating with clients, giving the demo to the clients about the requirements, and providing support to the clients.
• Led the Proof of Concept (PoC) for ServiceNow Privacy Management and successfully implemented the solution in the production environment.
• Designed and delivered a Vendor Privacy Assessment PoC, including assessment templates, questionnaires, scoring logic, and issue generation rules.
• Implemented end-to-end vendor risk lifecycle, including onboarding, assessment, remediation tracking, and compliance reporting.
• Migrated legacy privacy processes to Privacy Workspace, with customized workspace enhancements.
• Developed scripted REST APIs and integration table-based REST integrations with third-party tools.
• Automated vendor onboarding and assessment workflows using Flow Designer.
• Configured table-level and field-level security using ACLs and Before Query Business Rules.
• Managed instance upgrades, cloning, and production deployments through structured Change Management.
• Conducted stakeholder demos, and collaborated with business and compliance teams.

• Customized ITSM modules, including Incident, Problem, and Change Management.
• Designed service catalog workflows and automated approval processes.
• Configured SLA policies, notifications, and reporting dashboards.
• Implemented role-based access control and database views.

Managed instance upgrades and production deployments.

• Configured notifications, events, email scripts, reports, and workflows within the ServiceNow platform.
• Implemented Access Control Lists (ACLs) to ensure data security and controlled access.
• Developed catalog items and recorded producers in the Service Catalog module.
• Created scheduled jobs to trigger notifications on a daily, weekly, and monthly basis.
• Customized Incident, Problem, Change, and Service Catalog applications using Business Rules and Client Scripts.
• Performed ServiceNow instance upgrades and cloning activities.
• Defined users, groups, and roles, and managed access permissions.
• Developed and configured Incident, Service Level Management (SLM), and Service Catalog modules.
• Configured process flows for incident management based on various ticket states.
• Designed generic workflows for Service Catalog items, as per client requirements.
• Configured incident management notifications to send emails to responsible stakeholders at different stages.
• Developed client scripts, business rules, UI policies, UI actions, and access controls to implement validations, custom buttons, and access restrictions within the Incident and Service Catalog modules.
• Developed custom applications based on business requirements.
• Utilized Update Sets and Import Sets for configuration migration and data management in Incident Management.
• Designed and implemented new functionality using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.

• Designed and developed Service Catalog and Request workflows based on business requirements.
• Configured and supported Incident Management using Update Sets and Import Sets for migration and data handling.
• Created and maintained Dashboards and Reports for operational and management visibility.
• Developed and configured Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACLs).
• Configured email notifications, email scripts, events, and inbound actions.
• Implemented ACLs to ensure data security and appropriate access control.
• Developed catalog items, record producers, order guides, catalogs, and catalog categories.
• Configured Dictionary Overrides, Notifications, Knowledge Management, Integrations, and Reporting modules to meet business requirements.
• Worked extensively on ITSM modules, including Incident, Problem, Change, Knowledge Management, and Service Catalog.
• Created and managed user groups and roles, and provisioned user access permissions.
• Implemented data policies, business rules, client scripts, UI policies, and UI actions for validations and process enforcement.
• Built and maintained custom configurations aligned with client requirements.
• Actively communicated with clients, gathered requirements, and delivered solution demonstrations.
• Provided ITSM production support, including incident resolution, issue analysis, defect fixes, enhancements, and user support, to ensure system stability and SLA adherence.

• Provided production support for ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog.
• Developed and modified business rules, client scripts, UI policies, UI actions, and data policies to fix issues and support minor enhancements.
• Built and maintained Service Catalog items, Record Producers, Order Guides, and related variables, as per change requests.
• Created and updated workflows for catalog items, and supported workflow-related issues.
• Configured and maintained email notifications, email scripts, and events.
• Imported data into ServiceNow using Import Sets, and resolved data load issues.
• Implemented table-level and field-level security using Access Control Lists (ACLs), based on requirements.
• Created and managed user groups, roles, and access permissions.
• Generated and maintained reports and dashboards for operational tracking.
• Handled production defect fixes, performed root cause analysis, and followed Change Management processes to deploy fixes in non-production and production environments.

• Worked as a content reviewer.
• Client: Google