Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Venkata Rathnaiah K

Venkata Rathnaiah K

Nellore

Summary

Dynamic Product Supportability Engineer with a proven track record at Sutherland Global Services, enhancing product lifecycle support and user experience. Skilled in cross-functional collaboration and stakeholder coordination, I effectively addressed top call generators and improved compliance trends, driving significant improvements in support capabilities and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Supportability Engineer

Sutherland Global Services
Chennai
12.2020 - Current

Supported product life cycle processes at Tier 2.5, enhancing support capabilities.

Managed spike metrics and addressed top call generators to improve user experience.

Facilitated daily standups with engineering teams to resolve no-resolution issues promptly.

  • Collected and conveyed customer feedback to product teams for ongoing enhancements.
  • Collaborated with developers to troubleshoot bugs and ensure seamless product functionality.
  • Participated in engineering project meetings to voice serviceability and field concerns.
  • Monitored compliance trends for case code adherence and pre-release testing protocols.
  • Maintained knowledge base documentation and contributed to training materials for Tier 2 support.

Associate IT Helpdesk

Randstad India Private Ltd
Chennai
06.2020 - 12.2020

Technical Support Engineer

Elenium Automation PVT Ltd.
Chennai
11.2018 - 12.2019

L1 Desktop Support Engineer

Infiniminds PVT Ltd
Chennai
09.2017 - 10.2018

L1 Desktop Support Engineer

Care IT Solutions PVT Ltd
Chennai
06.2017 - 09.2017

Education

High School Diploma -

V. RamaKrishna Polytechnic
Chennai
10-2015

Bachelor of Science - BCA

RAO'S Degree College
Nellore

Skills

  • Time management
  • Adaptability
  • Leadership
  • Customer service
  • Communication skills
  • Product lifecycle support
  • Cross-functional collaboration
  • Stakeholder coordination

Accomplishments

  • Awarded for best team player
  • Awarded for implementing hyper bridge live support during product releases
  • Complimented me on reducing the product bugs.
  • Recognized for reducing the installation file

Languages

Telugu
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

Certification

  • Scrum Master
  • AWS

Timeline

Product Supportability Engineer

Sutherland Global Services
12.2020 - Current

Associate IT Helpdesk

Randstad India Private Ltd
06.2020 - 12.2020

Technical Support Engineer

Elenium Automation PVT Ltd.
11.2018 - 12.2019

L1 Desktop Support Engineer

Infiniminds PVT Ltd
09.2017 - 10.2018

L1 Desktop Support Engineer

Care IT Solutions PVT Ltd
06.2017 - 09.2017

High School Diploma -

V. RamaKrishna Polytechnic

Bachelor of Science - BCA

RAO'S Degree College

Similar Profiles

CREATE PROFILE
Venkata Rathnaiah K