Venkata Sai Prasanth Kalluri
Ongole
Summary
Dedicated administrative assistant with over 4 years of experience in providing efficient and organized support in fast-paced office environments. Skilled in managing calendars, coordinating meetings, and handling diverse administrative tasks. Seeking a challenging position where I can utilize my exceptional organizational and communication skills to contribute to the success of the team.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Payroll Administrator
Paramed
Kitchener
11.2024 - 06.2026
- Process payroll for employees using advanced payroll software like alaya care and workday.
- Verify employee timecards for accuracy and compliance.
- Maintain payroll records and ensure data integrity throughout systems.
- Address payroll and invoice inquiries to ensure timely resolution and compliance.
- Compile and present reports and summaries on billing and payroll data for management review.
- Co-ordinate with other workers to review and better administer the payroll and accounts.
- Processed pending invoices and payments to ensure timely financial transactions. Enter and update employee data within computerized system.
- Train and assist team members in adhering to ParaMed policies while submitting pending reports and timeslips and resolving daily operational issues.
- Maintained privacy and confidentiality of employee records.
Team Lead
Concentrix
04.2024 - 09.2024
- Led and motivated team of employees to achieve high performance in fast-paced, customer-focused environment
- Task Delegation: Assigned tasks based on team members' strengths and project priorities, ensuring timely completion of daily operations
- Coached and mentored team members, enhancing skill development and promoting growth within the team
- Performance Monitoring: Tracked individual and team performance metrics to meet and exceed service delivery goals, including KPIs such as productivity, efficiency, and client satisfaction
- Process Improvement: Contributed to the continuous improvement of workflows, implementing new strategies to enhance operational efficiency and customer satisfaction
- Reporting & Analytics: Generated and analyzed daily, weekly, and monthly performance reports informing management decisions and adjusting strategies accordingly
- Compliance & Quality Control: Ensured all team activities were compliant with company policies, regulations, and quality assurance standards
- Addressed interpersonal conflicts among team members, promoting collaboration and maintaining a positive work environment
- Oversaw payroll processing and ensured accuracy of financial records.: Managing accounts payable and receivable, handling the processing, verification, and recording of financial documents and forms, and overseeing payroll administration using procura software
- Monitored employee hours worked to ensure accurate payroll reporting.: Inspecting and conforming accurately, number of hours worked and authorizing payroll transactions accordingly
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Technical Support Agent
Kelly Services
05.2023 - 03.2024
- Delivered technical support and assistance to customers experiencing product or service issues
- Troubleshot problems, answered questions, and provided effective solutions
- Use critical thinking and problem-solving skills to identify root causes of technical problems
- Propose and implement effective solutions to prevent recurrence of issues
- Utilized critical thinking and problem-solving skills to identify root causes of technical problems
- Participate in training sessions and workshops to enhance your skills and knowledge
Customer Service Representative
Walmart
09.2022 - 04.2023
- Assisted customers by answering questions, resolving issues, and addressing concerns related to products, services, or purchases, enhancing overall customer satisfaction
- Providing assistance and support to customers by answering questions, resolving issues, and addressing concerns related to products, services, or purchases
- Resolved issues for difficult or upset customers with patience and empathy, focusing on finding effective solutions to their problems
- Assisted upset customers with empathy with patience and empathy, aiming to find solutions to their problems
Education
Health Care - Health Care Administration and Service Management
Conestoga College
Kitchener, CanadaBachelor of Dental Surgery -
Sibar Collage of Dental Sciences
Guntur, Andhra Pradesh 09.2014 - 08.2019
Skills
- Team Leadership
- Team Development
- Coaching and Mentoring
- Schedule Management
- Production Monitoring
- Performance monitoring
- Regulatory Compliance
- Data Analysis
- Trend tracking
- Deadline-oriented
- Customer Focus
- File Management
Personal Information
English
Languages
Telugu
First Language
English
Proficient
C2
Timeline
Payroll Administrator
Paramed
11.2024 - 06.2026
Team Lead
Concentrix
04.2024 - 09.2024
Technical Support Agent
Kelly Services
05.2023 - 03.2024
Customer Service Representative
Walmart
09.2022 - 04.2023
Bachelor of Dental Surgery -
Sibar Collage of Dental Sciences
09.2014 - 08.2019
Health Care - Health Care Administration and Service Management
Conestoga College