Venkata Siva Subrahmanyam Appala

Store Manager

Reliance Retail

Hyderabad , Telangana

10.2010 - Current

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed inventory control, cash control, and store opening and closing procedures.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Assisted with hiring, training and mentoring new staff members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced operational risks while organizing data to forecast performance trends.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Mitigated business risks by working closely with staff members and assessing performance.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Raised property accuracy and accountability by creating new automated tracking method.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Trained new employees on proper protocols and customer service standards.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

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