Venkatasubramaniam R
Solinganallur
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
BUSINESS SYSTEMS ANALYSIS SUPERVISOR
NTTDATA
7 2015 - Current
- Leading development teams, Designing and implementing software architectures, Mentoring junior developers, Collaborating with cross-functional teams, Troubleshooting complex technical issues, Ensuring code quality and best practices, Staying up-to-date with industry trends and emerging technologies
Techiniqual Senior Engineer - MIS (Contract)
E-Soft Consultancy (Nokia)
10.2014 - 03.2015
- VBA Automation to automate a Regular reports, Using macro create user defined functions, Maintain a centralized data, Prepare Daily, Weekly & Monthly KPI Reports, Prepare Network Performance KPI reports, Automate a process & prepare a reports in Excel Macro (VBA), Prepare an automation to internal teams
MIS - Executive
Helios and Matheson Information Technology Ltd.
05.2012 - 10.2014
- Maintain the centralized data, Prepare Daily, Weekly & Monthly Reports, Monthly Team performance reports, Prepare Team TAT reports, Publish Team daily performance report to concern managers, Automate the process & prepare the reports in Excel Macro (VBA), Prepare the automation to internal teams
Technical Customer Support Executive [MIS] (Contract)
Wipro Infotech Limited
04.2011 - 04.2012
- Ensures the performance and delivery of the team within SLA, Addressing the Customer complaints for various subtypes, Close interaction with the Team for any guidance in the customer complaints, Creates the Reports on Daily Weekly & Monthly Basis, Have the ability to check the first level pre-checks for all the MO/MT calls & Data, Timely escalate the Major/Minor issues to concerned teams, Coordination with BTSOL team for international roaming issues, Monthly compliance meeting with the client, Attending weekly meeting with CCEs to train them for reducing the Non-technical complaints, Preparation & submitting Daily, Weekly & Monthly reports to the higher authorities, Responsible for attending calls from the Customers for all escalations matrix, Generating call reports using functions and formulas in Excel, Point of contact for 2nd level technical escalations, Initiating Action, Stress Tolerance, Able to access HLR, ADC, PACS, MINSAT, ORACLE & iCRM
Executive [Data Entry] (Contract)
Adecco
04.2010 - 08.2010
- Add, Delete, Update and Re Allocate US Doctors and Clint's details in CIGNA Tool
Sr. Process Executive [MIS]
First Source Solutions [Airtel]
06.2008 - 02.2010
- Pre-check: Check the customer whether existing in Prepaid & Postpaid or New and find any Due amount in Postpaid, whether customer provided correct Address details in SEF or CEF form and Prepare MIS report and sent to circle head and TL, Barring Team: Barr / TD / PD / Activate customer numbers in Clint tool as per dump remarks, AV/CV Team: Remove duplicates, Import and Export Large dump from Notepad / Excel 2007 in MS-Access, run queries & Macros, Prepare MIS report for above mentioned processes, Weekly / Monthly and Monthly PPT
Education
BCA -
D.B. Jain College, Thuraippakkam (University of Madras)
MSC – Cyberforencsics and IS - undefined
University of Madras
Skills
Lead develpment teams and mentored junior developers
Designed and implemented software architectures
collaborated with cross-functional teams to deliver projects
Ensured code quality, Security, and best practices
Troubleshooted complex techinical issues
staying up-to-date with industry trends and emerging technologies
Personal Information
- Father's Name: Ramakrishnan R
- Date of Birth: 03/01/1985
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Coursework
Diploma in Computer Hardware & Networking, Tamilnadu Computer Education Development Scheme, 12/2007, 65%
Languages
English, Telugu and Tamil
Awards
- Got gratitude for my proactive way for resolving the problem
- Got appreciations from customers by Oral & Email
- Attended workshop in VIT Vellore (08/2014)
Disclaimer
I hereby assure that the above statements provided by me are true according to my knowledge.
Timeline
Techiniqual Senior Engineer - MIS (Contract)
E-Soft Consultancy (Nokia)
10.2014 - 03.2015
MIS - Executive
Helios and Matheson Information Technology Ltd.
05.2012 - 10.2014
Technical Customer Support Executive [MIS] (Contract)
Wipro Infotech Limited
04.2011 - 04.2012
Executive [Data Entry] (Contract)
Adecco
04.2010 - 08.2010
Sr. Process Executive [MIS]
First Source Solutions [Airtel]
06.2008 - 02.2010
BUSINESS SYSTEMS ANALYSIS SUPERVISOR
NTTDATA
7 2015 - Current
BCA -
D.B. Jain College, Thuraippakkam (University of Madras)
MSC – Cyberforencsics and IS - undefined
University of Madras
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