
Results-driven Data Engineer with 3.6 + years of experience in Data Engineering, Business Intelligence, Big Data processing, and DevOps automation. Expertise in Azure Cloud, SQL Server, SSIS/SSAS, ADF, Databricks, PySpark, Power BI, and CI/CD. Proven track record in building scalable data pipelines, optimizing ETL performance, automating deployments, improving data quality, and enabling business-driven analytics. Skilled in cross-functional collaboration and delivering high-impact reporting solutions for enterprise-level applications. Results-focused data professional equipped for impactful contributions. Expertise in designing, building, and optimizing complex data pipelines and ETL processes. Strong in SQL, Python, and cloud platforms, ensuring seamless data integration and robust data solutions. Known for excelling in collaborative environments, adapting swiftly to evolving needs, and driving team success.
PAN-India Telecalling Performance Analytics Platform — Built end-to-end Azure-based pipeline (ADF + Databricks + PySpark + ADLS + Azure SQL) processing 25M+ records/month, enabling insights into conversions, productivity and quality metrics.
Centralized Customer 360 Insights Dashboard — Integrated CRM & telecalling datasets improving lead prioritization accuracy by 40% using Power BI analytics.
Automated Lead Allocation & Tracking System — ADF + Databricks-based automation improving call-to-conversion ratio by 30% across digital and branch channels.
Call Quality & Productivity Monitoring Framework — Power BI + SQL-based monitoring across 15,000+ telecallers, reducing reporting time by 70% and improving SLA compliance.
Customer Segmentation & Conversion Prediction Model — ML-assisted segmentation using Databricks + PySpark, achieving 18% improvement in telecalling conversions.
Automated ETL & CI-CD Deployment System — Automated ADF deployments via Git + Jenkins reducing deployment time from hours to minutes.
Data Quality Framework for Telecalling Campaign Data — Achieved 99.5% accuracy through validation rules, exception handling and PowerShell logging.