Venkata Suresh Bonu
Business Excellence - Projects & Governance
Summary
To associate myself with an organization which provides me challenging Environment to work creatively and collectively for the growth of organization.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Team Lead - Business Excellence
Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - Current
- Ownership of Projects/RPA Bots & users Licenses Management.
- Arranging Daily huddle calls with the support partners to know the updates, key challenges, highlights and to discuss on the Continuous improvement of Bots.
- Responsible for handling a 13 L1 & L2 support team that support in monitoring RPA Bots, incident resolution.
- Incident & Change Management - Review on open incidents, problem tickets & RCA for repeated incident; Maintained and ownership of Change Management.
- Responsible for ensuring that scheduled Bot jobs successful execution on daily,weekly & Monthly basis.
- Accountability of BE- RPA Projects governance & controls
- Adopted the RPA Governance framework & improvised with best practices.
- End to End Project lifecycle review & Docs repository & Project governance
- Maintain collaboration between RPA Bot owners & support partner.
- Ownership of IT infra setup/arrangement for New projects.
- Cost benefit analysis
- RPA Bots Orchestration & Governance
- Onboarding support partner new users & system access.
- RPA Bots on-prem to Cloud Migration
- CAD Audits
Executive
Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - 08.2022
- Organized meetings, Trainings on Salesforce CRM tool, workshops, as required.
- Coordinated with IT & Operation departments for successful resolution of SFDC bugs & new requirements.
- Developed and implemented a Salesforce Entitlements, ticket assignment rules to make tool user friendly.
- Created and maintained relationships with key stakeholders.
- Implemented SFDC workflow rules to optimize processes.
- Established strong relationships with external vendors.
- Mentored, coached and developed colleagues to enhance individual and team performance.
- Analyzed data to create reports & dashboards for senior management decision making.
- Established and monitored SLAs/KPIs to optimize company performance.
Supervisor of Operations
Talent Pro India Pvt. Ltd (Deputed At HCCB)
04.2014 - 11.2016
- Maintained professional working relationships and maintained Asset inventory.
- Conducted regular meetings with Non voice & Voice operations team members to discuss progress, address concerns, and set goals.
- Processed transactions of Sales and CDE service departments.
- Organized job rotations among employees for maximum utilization of resources.
- Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Prioritized daily work schedules for assigned personnel and set employee productivity targets.
- Monitored daily performance metrics to identify areas for improvement.
- Mentored junior staff on best practices within the department, fostering a positive work environment.
- Trained staff on Cokeone CTS systems related to operations management tasks.
Customer Service Executive | Reliance ResQ
Reliance
12.2013 - 04.2014
- Built strong relationships with customers through active listening and effective communication.
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
- Utilized problem-solving skills to identify customer needs and provided tailored solutions.
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
- Answered questions and educated customers regarding products and services.
- Performed data entry tasks accurately and quickly to update customer information in the database.
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
- Attended regular meetings with department heads to discuss strategies for improving overall customer experience levels.
- Provided training support to new staff members regarding company policies and procedures related to customer service.
- Assisted with training and mentoring new team members.
Education
B.Tech - Electronics & Communication Engineering
Pragati Engineering College
Kakinada 04.2001 -
Board of Intermediate Education - MPC
Sri Chaitanya Intermediate College
Kakinada 04.2001 -
Board of Secondary Education -
Sri Bharati High School
Vizianagarm 04.2001 -
Skills
MS Office - Excel, MS word & Power Point Presentation
undefinedCertification
Uipath Diploma certificate - RPA Starter
Awards
- Above & Beyond individual Award - R&R (HCCB) -2023
- Help People be Their Best Selves Award - R&R (HCCB) -2023
- Empowered Award - R&R (HCCB) -2023
- Curious Award - R&R (HCCB) -2022
- Above & Beyond Agile Award - R&R (HCCB) -2022
Timeline
Team Lead - Business Excellence
Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - Current
Executive
Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - 08.2022
Supervisor of Operations
Talent Pro India Pvt. Ltd (Deputed At HCCB)
04.2014 - 11.2016
Customer Service Executive | Reliance ResQ
Reliance
12.2013 - 04.2014
B.Tech - Electronics & Communication Engineering
Pragati Engineering College
04.2001 -
Board of Intermediate Education - MPC
Sri Chaitanya Intermediate College
04.2001 -
Board of Secondary Education -
Sri Bharati High School
04.2001 -