Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Venkata Suresh Bonu

Business Excellence - Projects & Governance

Summary

To associate myself with an organization which provides me challenging Environment to work creatively and collectively for the growth of organization.

Overview

10
10
years of professional experience
4
4
Certifications

Work History

Team Lead - Business Excellence

Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - Current
  • Ownership of Projects/RPA Bots & users Licenses Management.
  • Arranging Daily huddle calls with the support partners to know the updates, key challenges, highlights and to discuss on the Continuous improvement of Bots.
  • Responsible for handling a 13 L1 & L2 support team that support in monitoring RPA Bots, incident resolution.
  • Incident & Change Management - Review on open incidents, problem tickets & RCA for repeated incident; Maintained and ownership of Change Management.
  • Responsible for ensuring that scheduled Bot jobs successful execution on daily,weekly & Monthly basis.
  • Accountability of BE- RPA Projects governance & controls
  • Adopted the RPA Governance framework & improvised with best practices.
  • End to End Project lifecycle review & Docs repository & Project governance
  • Maintain collaboration between RPA Bot owners & support partner.
  • Ownership of IT infra setup/arrangement for New projects.
  • Cost benefit analysis
  • RPA Bots Orchestration & Governance
  • Onboarding support partner new users & system access.
  • RPA Bots on-prem to Cloud Migration
  • CAD Audits

Executive

Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - 08.2022
  • Organized meetings, Trainings on Salesforce CRM tool, workshops, as required.
  • Coordinated with IT & Operation departments for successful resolution of SFDC bugs & new requirements.
  • Developed and implemented a Salesforce Entitlements, ticket assignment rules to make tool user friendly.
  • Created and maintained relationships with key stakeholders.
  • Implemented SFDC workflow rules to optimize processes.
  • Established strong relationships with external vendors.
  • Mentored, coached and developed colleagues to enhance individual and team performance.
  • Analyzed data to create reports & dashboards for senior management decision making.
  • Established and monitored SLAs/KPIs to optimize company performance.

Supervisor of Operations

Talent Pro India Pvt. Ltd (Deputed At HCCB)
04.2014 - 11.2016
  • Maintained professional working relationships and maintained Asset inventory.
  • Conducted regular meetings with Non voice & Voice operations team members to discuss progress, address concerns, and set goals.
  • Processed transactions of Sales and CDE service departments.
  • Organized job rotations among employees for maximum utilization of resources.
  • Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
  • Prioritized daily work schedules for assigned personnel and set employee productivity targets.
  • Monitored daily performance metrics to identify areas for improvement.
  • Mentored junior staff on best practices within the department, fostering a positive work environment.
  • Trained staff on Cokeone CTS systems related to operations management tasks.

Customer Service Executive | Reliance ResQ

Reliance
12.2013 - 04.2014
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.
  • Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
  • Answered questions and educated customers regarding products and services.
  • Performed data entry tasks accurately and quickly to update customer information in the database.
  • Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly.
  • Attended regular meetings with department heads to discuss strategies for improving overall customer experience levels.
  • Provided training support to new staff members regarding company policies and procedures related to customer service.
  • Assisted with training and mentoring new team members.

Education

B.Tech - Electronics & Communication Engineering

Pragati Engineering College
Kakinada
04.2001 -

Board of Intermediate Education - MPC

Sri Chaitanya Intermediate College
Kakinada
04.2001 -

Board of Secondary Education -

Sri Bharati High School
Vizianagarm
04.2001 -

Skills

MS Office - Excel, MS word & Power Point Presentation

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Certification

Uipath Diploma certificate - RPA Starter

Awards

- Above & Beyond individual Award - R&R (HCCB) -2023

- Help People be Their Best Selves Award - R&R (HCCB) -2023

- Empowered Award - R&R (HCCB) -2023

- Curious Award - R&R (HCCB) -2022

- Above & Beyond Agile Award - R&R (HCCB) -2022


Timeline

Team Lead - Business Excellence

Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - Current

Executive

Hindustan Coca-Cola Beverages Pvt.Ltd
11.2016 - 08.2022

Supervisor of Operations

Talent Pro India Pvt. Ltd (Deputed At HCCB)
04.2014 - 11.2016

Customer Service Executive | Reliance ResQ

Reliance
12.2013 - 04.2014

B.Tech - Electronics & Communication Engineering

Pragati Engineering College
04.2001 -

Board of Intermediate Education - MPC

Sri Chaitanya Intermediate College
04.2001 -

Board of Secondary Education -

Sri Bharati High School
04.2001 -

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Venkata Suresh BonuBusiness Excellence - Projects & Governance