VENKATEESH NARAYANAN

Seasoned finance and operations professional with over 17 years of experience spanning SAP, finance, and outsourcing domains. Proven expertise in global process ownership (GPO), escalation management, and driving transformational change through process optimization and strategic leadership. Recognized for creative problem-solving and delivering measurable results across diverse industries and global markets.

Service Delivery Manager

• Reduced escalations by 30% through targeted process enhancements.
• Improved query response times by 25%, leading to higher client satisfaction.
• Established an escalation monitoring system for real-time tracking and resolution.
• Achieved $1M in cost savings through resource reallocation and process optimization.
• Enhanced reporting accuracy by 20% through standardized procedures.
• Delivered high client satisfaction levels by consistently meeting SLA targets.

Transformation Lead

• Transitioned 95+ FTEs to streamlined processes, resulting in $2M savings annually.
• Spearheaded an E2E process reengineering initiative, cutting lead times by 15%.
• Increased team efficiency by 18% through targeted training and up-skilling programs.

Functional Consultant

• Improved budgeting accuracy by 10% through robust training modules.
• Streamlined financial reporting processes, reducing manual errors by 30%.
• Enhanced forecasting capabilities with a focus on rolling forecasts and predictive models.

Assistant Team Lead

• Successfully transitioned billing processes offshore, achieving 20% cost reduction.
• Improved team performance metrics by 15% through continuous monitoring and feedback.
• Established quality control measures, reducing errors in deliverables by 25%.

• Spearheaded a COE transformation for FedEx, reducing FTEs by 50% within nine months.
• Resolved critical CSL issues and backlogs in Query Management, driving improved service levels.
• Transitioned to a Global STC GPO role, successfully implementing the 'One Escalation Team' model for top-performing markets.
• Streamlined processes, achieving significant cost savings through FTE optimization and LEAN programs.
• Recognized for closing over 20 DTPs within three months, showcasing exceptional delivery and efficiency.