VENKATESAN K
Chennai
Summary
Branch Head with 15+ years of expertise in Operations & Facility Management across Retail, Entertainment, Banking, IT, Industrial & Healthcare sectors. Proven ability in multi-state leadership, client relationship management, manpower deployment, compliance, and profitability improvement.
Overview
19
19
years of professional experience
Work History
Branch Head – Kerala & Tamil Nadu
Quality Property Management Services Pvt. Ltd.
06.2022 - Current
- Leading multi-state operations with 1000+ workforce across Retail, Entertainment, Banking, IT, Industrial & Healthcare sectors.
- Accounts handled: Reliance Retail, JIO, Croma, PVR Cinemas, HDFC Bank, Renault, Ashok Leyland, Hospitals.
- Achieved 30%+ branch profitability through cost optimization and compliance monitoring.
- Directed pre-opening operations for multiple stores & multiplexes, achieving 95% SLA compliance.
Senior Manager – Operations (Karnataka)
Quality Property Management Services Pvt. Ltd.
04.2021 - 05.2022
- Managed statewide manpower & client operations across Retail, Banking, Industrial & Entertainment sectors.
- Supervised deployment & training for 500+ staff, reducing client escalations by 40%.
Operations Manager – Kerala
Quality Property Management Services Pvt. Ltd.
05.2020 - 04.2021
- Oversaw manpower, billing, audits, and compliance across Kerala.
- Improved operational efficiency for Reliance, JIO, Renault, Hospitals.
Operation Head – Kerala Branch
Frontline NCR Business Solutions Pvt. Ltd.
01.2019 - 01.2020
Facility Manager – Ashok Leyland
Forbes Facility Services Pvt. Ltd.
01.2016 - 01.2019
Assistant Manager – Operations
Tenon Property Services
01.2013 - 01.2016
Facility Manager – Reliance Retail, Chennai
Tenon Property Services
01.2012 - 01.2013
Facility Supervisor / Sr. Housekeeper
Tenon/Unisol
01.2007 - 01.2012
Education
B.B.A - Correspondence
Bundelkhand University
Skills
- Branch & Operations Leadership
- Client Relationship & Escalation Management
- Budgeting
- Cost Control
- Profitability
- Manpower Deployment
- Resource Planning
- Compliance
- SOP
- Audit Readiness
- Vendor Management
- Payment Management
- Training
- Grooming Standards
- Performance Management
- Escalation Handling
- Crisis Handling
Accomplishments
- Reduced operational escalations by 30% through proactive client engagement.
- Controlled manpower & attendance losses, avoiding ₹79,900 billing deductions.
- Successfully led multi-state operations across Tamil Nadu, Kerala & Karnataka.
- Directed pre-opening rollouts for Reliance Retail, Croma, Smart Bazaar & PVR Cinemas.
Personal Information
- Date of Birth: 10/30/91
- Nationality: Indian
- Marital Status: Married
Key Clients Managed
- Reliance Retail
- JIO
- Croma
- PVR Cinemas
- HDFC Bank
- Renault
- Ashok Leyland
- Hospitals
- IT facilities
Languages
Tamil
First Language
English
Proficient
C2
Malayalam
Advanced
C1
Hindi
Advanced
C1
Timeline
Branch Head – Kerala & Tamil Nadu
Quality Property Management Services Pvt. Ltd.
06.2022 - Current
Senior Manager – Operations (Karnataka)
Quality Property Management Services Pvt. Ltd.
04.2021 - 05.2022
Operations Manager – Kerala
Quality Property Management Services Pvt. Ltd.
05.2020 - 04.2021
Operation Head – Kerala Branch
Frontline NCR Business Solutions Pvt. Ltd.
01.2019 - 01.2020
Facility Manager – Ashok Leyland
Forbes Facility Services Pvt. Ltd.
01.2016 - 01.2019
Assistant Manager – Operations
Tenon Property Services
01.2013 - 01.2016
Facility Manager – Reliance Retail, Chennai
Tenon Property Services
01.2012 - 01.2013
Facility Supervisor / Sr. Housekeeper
Tenon/Unisol
01.2007 - 01.2012
B.B.A - Correspondence
Bundelkhand University
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