Venkatesan M
Dubai,United Arab Emirates
Summary
Driven professional with exceptional organisational and communication skills, plus keen eye for detail. Proficient in managing logistics and coordinating with diverse teams to ensure seamless operations. Poised to significantly enhance operational efficiency and compliance in Operations specialist role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Customs coordinator and Operations specialist
DHL Logistics LLC
Dubai, United Arab Emirates
09.2023 - Current
- Managed end to end logistics operations export , import and cross trade via Ocean and air.
- Collaborative relationship with vendors and third party logistics providers to facilitate efficient and punctual shipment dispatch.
- Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
- Maintained compliance with reporting requirements with timely submission of customs documentation.
- Offered timely insights for process improvements , contributing to the enhancement of overall logistics operations.
- Monitored changes in legislation that could impact operations; communicated updates promptly to relevant team members.
- Coordinated transport arrangements to facilitate timely delivery of shipments.
- Followed correct customs clearance procedures for exporting and importing goods.
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Submitting the all related claims through Dubai customs on timely manner to avoid penalties from customs.
- Leveraged expertise in Cargo wise system to efficiently plan and execute shipments, demonstrating exceptional Proficiency in this platform.
- Got an opportunity to lead the Process migration to our back office located in India.
Liaised with multiple departments to facilitate smooth execution of projects on schedule.
Delegated tasks appropriately resulting in an evenly distributed workload across the team.
Facilitated regular training sessions, developing skills of team members consistently.
Reviewed operational reports regularly identifying areas of improvement in due course.
Streamlined operations to improve overall performance of the team.
Trained new employees for enhanced productivity and better understanding of job roles.
Senior process associate
DHL Global forwarding company limited.
Chennai, India
10.2021 - 08.2023
- Verified accuracy of commercial invoices and packing lists; ensured proper classification of products under Harmonized System codes.
- Monitored changes in legislation that could impact operations; communicated updates promptly to relevant team members.
- Followed correct customs clearance procedures for exporting and importing goods.
- Improved process efficiency by analyzing and implementing changes to existing workflows.
- Keep the team updated on regulations and policies adopted by Dubai customs.
- Processing clearance with MOFAIC attestation and other Authority permits.
- Always process the shipments for E-filing based on SOP created by the team to avoid deviations and errors in the process.
Documentation Associate
Vanguard Global logistics Pvt Ltd
Chennai, India
01.2018 - 09.2021
- Maintain the valid FCL / LCL rates which is received from Pricing Analyst.
- Managed and updated Vessel Sailing schedules to accurately reflect information on the official website.
- Prepared Buy & Sell rate reports and submitted them to the Procurement Director for review and decision-making.
Compiled and distributed monthly and weekly operational reports to the General Manager, providing insights for strategic planning. - Streamlined procurement activities, improved efficiency.
- Support to update and validate the tender rates.
Customer service associate
United Arab Shipping Company
Chennai, India
06.2016 - 09.2017
Education
Bachelor of Engineering - Electrical and Electronics
Mohammed Sathak A J College of Engineering
Chennai, Tamilnadu, India 04.2011 - 03.2015
Skills
- Customs regulations knowledge
- Import and Export legislation
- Multitasking capability
- Imports and Exports operations
- Customs regulations
- Team work and interpersonal communications skills
- Computer , intellectual and technology skills
- Logistics coordination
Languages
English
Advanced (C1)
Tamil
Proficient (C2)
Affiliations
- Painting Listening to Music
Timeline
Customs coordinator and Operations specialist
DHL Logistics LLC
09.2023 - Current
Senior process associate
DHL Global forwarding company limited.
10.2021 - 08.2023
Documentation Associate
Vanguard Global logistics Pvt Ltd
01.2018 - 09.2021
Customer service associate
United Arab Shipping Company
06.2016 - 09.2017
Bachelor of Engineering - Electrical and Electronics
Mohammed Sathak A J College of Engineering
04.2011 - 03.2015
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