Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Venkatesan N

IT Analyst
Chennai

Summary

Driven cybersecurity analyst with a proven track record at TCS, where I honed my expertise in Public Key Infrastructure and enhanced incident response processes. Skilled in Non Prod Messaging Support and known for exceptional problem-solving abilities. Demonstrates strong analytical skills and a commitment to security excellence, contributing to significant improvements in technical controls.

Overview

12
12
years of professional experience

Work History

Cybersecurity Analyst

TCS
Chennai
07.2023 - Current
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.

Middleware Support - IBM MQ

TCS
Chennai
07.2021 - 06.2023
  • Collaborated with cross-functional teams to ensure seamless implementation of messaging projects.
  • Reduced server downtime significantly by implementing proactive maintenance schedules for all critical components.
  • Provided expert advice for the successful integration of new messaging platforms into existing infrastructure.
  • Led the migration of legacy messaging systems to modern platforms, minimizing downtime and ensuring a smooth transition for users.

Service Desk Analyst

TCS
Chennai
05.2018 - 06.2021
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.

IT Analyst

Sellcraft Global Solutions Private Limited
Chennai
09.2014 - 04.2018
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.

Facility Management Service

PCS Technology
Chennai
07.2012 - 10.2014
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor Of Engineering - Computer Science

Bharathidasan Engineering College
Natrampalli
05.2011

Skills

Public Key infrastructure

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Timeline

Cybersecurity Analyst

TCS
07.2023 - Current

Middleware Support - IBM MQ

TCS
07.2021 - 06.2023

Service Desk Analyst

TCS
05.2018 - 06.2021

IT Analyst

Sellcraft Global Solutions Private Limited
09.2014 - 04.2018

Facility Management Service

PCS Technology
07.2012 - 10.2014

Bachelor Of Engineering - Computer Science

Bharathidasan Engineering College

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Venkatesan NIT Analyst