Venkatesan Pandiyan
Summary
Results-driven System Integration Specialist with expertise in BMC Remedy Helix, CMDB, and Java. Focused on system integration and risk mitigation, delivering improvements in ITSM customizations and incident management processes. Strong problem-solving and collaboration skills enhance cross-functional project success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Integration Specialist - BMC Helix
NTT Data Information Processing Services
Chennai
06.2023 - Current
- Collaborated with cross-functional teams to integrate new systems into existing infrastructure, enhancing overall system functionality.
- Developed customized solutions for clients, tailoring system integrations to meet unique business needs.
- Conducted risk assessments before major integration projects, reducing potential challenges during implementation.
- Provided L3 support for P1 and other production issues, ensuring compliance with SLA requirements.
Associate Consultant, Technology
Virtusa Consulting Services
Chennai
12.2017 - 06.2023
- Entuiy-CMDB Integration: Created AI spoon job to manage ci details discovered from Enutuity Discovery Server and move into Entuity Monitoring Server post Reconciliation.
- Data migration from Custom Class to OOTB Class: Created AI spoon job to migrate custom class CIs into OOTB Class.
- Data migration from Custom Class to OOTB Class: Created AI spoon job to migrate custom class CIs into OOTB Class.
- Tailored ITSM modules, such as IM, PM, and CM, to fulfill customer specifications.
- Email Functionality in CM: User can send Email about recent update in CM to configured Participants or adhoc email IDs.
- Unlock Incident: Created a new functionality to unlock closed Incidents. User can change the parameters related to SLA. SLA details will be fetched again based on user selection. Revised TCT time will be calculated and stamped with the incident.
- Customized ITSM modules including IM, PM, and CM to align with specific customer requirements.
- Conducted log analysis to capture server and client logs, identifying root causes of reported issues.
- Administration Activities: Manage AR Servers, Mid-Tiers, ITSM Applications in windows platform Configure Foundation data such as people, support group, sites, assignment configuration etc Troubleshoot performance issues Configure approval mappings, approval rules etc. for change module
Education
Bachelor of Engineering - Computer Science And Engineering
Sree Sastha Institue of Engineering And Technology
Chennai, IndiaSkills
- API Integration
- BMSystem Configuration Helix Integration
- BMC Remedy Helix 213
- BMC Remedy 213
- BMC Remedy 2002
- BMC Atrium Integrator Spoon
- Data Migration
- System ConfigurationMDB
- DWP
- Incident Management
- Change Management
- Problem Management
- C
Certification
ITIL 4 Foundation
Languages
Tamil
First Language
English
Proficient
C2
Timeline
System Integration Specialist - BMC Helix
NTT Data Information Processing Services
06.2023 - Current
Associate Consultant, Technology
Virtusa Consulting Services
12.2017 - 06.2023
Bachelor of Engineering - Computer Science And Engineering
Sree Sastha Institue of Engineering And Technology