Venkatesan P
17 year of experience - Order to Cash| Service Delivery | Transformation | Account Receivable Expert
Chennai
Summary
Dynamic leader and adept problem-solver with a proven track record at BNY and Accenture, specializing in end-to-end process optimization and fostering cross-functional team collaboration. Expertise in accounts receivable management, complemented by exceptional analytical skills that drive innovative solutions. Consistent success in continuous improvement initiatives showcases adaptability and an unwavering commitment to excellence. Passionate about leveraging strategic insights to enhance operational efficiency and deliver measurable results.
Overview
19
19
years of professional experience
4011
4011
years of post-secondary education
Work History
OTC Service Delivery Manager
BNY India Operations
06.2022 - Current
- Consolidated workforce and enhanced communication, reducing FTEs from 189+ to 110 while maintaining process quality.
- Collaborated with leadership on process standardization, enabling efficient deployment of ~95-100 F&A FTEs.
- Globally operating the OTC tower of US, EMEA & APAC delivery centers.
- Lead the 20+transitions to India and across DC's
- Responsible ICFR & COX based controls as per the regulatory policies
OTC Operations Manager
State Street HCL Services
05.2021 - 06.2022
- Managed IB(Investment Banking) Billing Global operations for EMEA & APAC regions
- Managed 152 FTE’s with ETE transitions
- Involved process transitions, including offshore billing process implementation.
- Led multi-national IB projects, ensuring compliance with quality and operational metrics.
- Standardization of Billing & OTC process
Operations Assistant Manager
Accenture Solutions
03.2007 - 04.2021
- Handled 160+ FTE's of Accounts Receivables team under Logistics and Freight Management project
- Handled 28 countries (Europe and MEISA) OTC process different countries process and ensured the successful transitions and operations.
- Responsible for Operations of Billing, Cash Application and Disputes
- Managed with Cash Application, GL recons, Vendor cum Customer payments, unapplied reduction, Billing and Voice support functions.
- Lead the various automation projects for FTE’s benefits and process simplifications.
Team Leader
Accenture Services
09.2014 - 06.2019
- Billing & Cash Application and Credit Control
- Handled 15 members Accounts Receivables team.
- Handled 3 different countries pilot batch process and ensured the successful transitions.
- Responsible for managing the team members performance analysis and by-yearly rating discussions.
- Handled various aspects of Finance and Accounts related functions, Accounts Receivables, MIS Reporting, Preparing SLA Metric and various Reports on month end metrics.
- Accountable for providing training for team members in the areas like client relations, system operations and procedures.
- Driving and implementing continuous improvement and optimization programs for operational processes and resolving all business unit queries and escalations in a timely manner.
- Working closely with delivery / product teams and ensure the requirements are understood to enable effective support of delivery/products.
- Key contributor for and Gen 4 and Gen 5 BPO preparations. Part of Gen 4 certified process.
- Ensuring all the intercompany transfers, Cheque refunds, and all ancillary tasks
Education
M.Com. - Financial And Cost Accounting
D G V C
Chennai06-2006
Bachelor of Banking Management - Banking And Operations Studies
D G V C
Chennai06-2004
Skills
Accounts Receivable Expert
Service Delivery Expert
Operations & transition Skills
End to End Process Optimization
Cross-functional team collaboration
Risk mitigation
Resource allocation and management
Training & Development
Client relationship management
Performance improvement
Service level agreement management
Accomplishments
• Spearheaded a Center of Excellence (COE) transformation for FedEx, achieving a 50% reduction in FTEs within nine months while improving process efficiency.
• Resolved critical Service Level issues in OTC Management, significantly enhancing service levels.
• Successfully transitioned OTC operations to multi delivery centers in India,
• Streamlined operational processes, delivering substantial cost savings through FTE optimization and LEAN program initiatives.
• Recognized for the closure of over 20 Desktop Procedures within three months, demonstrating exceptional delivery and operational efficiency.
• Empowered Subject Matter Experts to enhance their expertise, enabling effective floor support and knowledge transfer.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. Given an opportunity, it shall be my earnest endeavors to strive hard and attain the standards of excellence set forth by my employer. Chennai P.Venkatesan
Timeline
OTC Service Delivery Manager
BNY India Operations
06.2022 - Current
OTC Operations Manager
State Street HCL Services
05.2021 - 06.2022
Team Leader
Accenture Services
09.2014 - 06.2019
Operations Assistant Manager
Accenture Solutions
03.2007 - 04.2021
M.Com. - Financial And Cost Accounting
D G V C
Bachelor of Banking Management - Banking And Operations Studies
D G V C
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