Venkatesh Arunkumar
# 275 2nd Cross Gopalappa Layout Manorayana Palya R.T.Nagar Post Bangalore
Summary
Dynamic leader with proven expertise in operational enhancement and compliance monitoring, honed at HP Inc. Excel at stakeholder engagement and process optimization, leveraging advanced Excel and team collaboration skills. Achieved significant improvements in team performance and quality assurance, demonstrating a confident approach to complex problem-solving and decision-making.
Resourceful Lead Specialist known for high productivity and efficient task completion. Skilled in strategic planning, project management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and effective team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Specialist
Oracle
Bangalore
10.2021 - Current
- Assist internal stakeholders with contract interpretation and administration of customer' s agreements including extensions and new business
- Read and understand the contractual terms and conditions and add the same to the Ordering documents
- Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues
- Validate all aspects of contract packages for accuracy and compliance with Oracle' s Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness
- Provide guidance, support, mentoring, and training to team members as needed to help them develop their skills and knowledge
- Conduct deep dive analysis to identify root causes of issues, brainstorm short and long-term solutions, lead stakeholder meetings to prioritize and align on implementation timelines, and finalize RCA (root cause analysis) write-ups, and corrective and preventive actions escalations
- Respond to Executive / Legal escalations requests in real time providing education to them with the goal of achieving first contact resolution
- Supporting Stakeholders with both Legal & Commercial OD request
Team Lead
HP Inc
Bangalore
03.2019 - 09.2021
- Assists other departments and support groups (eg, internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles
- Resolve minimally complex customer issues and proactively follows-up to assist external- facing customer service representatives
- Resolve order management issues for all product lines using basic subject matter knowledge
- Enters sales data in a timely and efficient manner, maintaining documentation and records
- Pro-actively recognizes Potential and actual Edi fallouts and fixes them prior to any business impact
- Manages HP inventory at TPO physical locations through inventory reconciliation task
- Collaborates with HP IT & TPO IT to identify a permanent fix for any systematic issues which create problems in order/inventory flow between two systems
- Support Audit Team (Internal/External) with system evidence like snapshots associated to postings of transactions, variance analysis communications etc
- Documenting any system adjustments performed including email communications between Parties
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Process Associate
HP Inc
Bangalore
04.2015 - 02.2019
- My responsibilities included processing and cleaning the orders, changes and cancellation
- In addition, Release or hold the orders and direct contact for customer and below
- Supply chain Management products deals with personal computers, laptops & printers for EMEA region
- Analyzing and checking of duplicate orders from the OIS tool and SAP
- Handling customer purchase orders for EMEA countries
- Independently handling queries for the respective countries as per the product eligibility reports
- End to End ownership of resolution of variances
- Liaise with internal and external groups
- Metrics to be maintained green to ensure there is additional business to HP
- Manage request from the order management team and resolve the queries
- Maintain 'Zero Defect' Quality
- Performing changes and cancellation as per the customer request
- Taking Immediate actions by coordinating with sales and CSR to have the issues resolved
- Preparing SOTAT reports and sharing with Management in team meetings
- Work on SAP to Release orders/blocks and perform changes and cancellations within SAP system
Education
Bachelor of Commerce (B. Com) -
HKES Society
Bangalore12.2014
PUC -
Kuppam Junior College
Kuppam, Andhra Pradesh12.2011
SSLC -
Z P High School
Kuppam, Andhra Pradesh12.2009
Skills
- Management collaboration
- Compliance monitoring
- Team collaboration
- Operational enhancement
- Analytical thinking
- Troubleshooting techniques
- Process optimization
- Team performance improvement
- Root-cause analysis
- Coaching and mentoring
- Stakeholder engagement
- Order management
- Deal Management
- Quality Assurance
- SAP & S4 Hana
- Escalation handling
Certification
Lean Six Sigma Yellow Belt (LSS), 09/27/2019, Mema AO SOTAT Improvement
Awards
- Always Accountable
- Master Blaster
- Business Excellence
- Star of the Month
- Best Performer
- Quarterly award
Hobbies and Interests
- Travelling
- Watching Movies
Languages
- English
- Telugu
- Kannada
- Tamil
Personal Information
Date of Birth: 05/06/92
Languages
Telugu
First Language
English
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Disclaimer
I hereby declare that the information's given above are true to the best of my knowledge., Bangalore, Present, Venkatesh Arunkumar
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementPersonal development programsCompany CultureQuote
Fall seven times; stand up eight.
Japanese proverb
Interests
Team Management
Timeline
Lead Specialist
Oracle
10.2021 - Current
Team Lead
HP Inc
03.2019 - 09.2021
Process Associate
HP Inc
04.2015 - 02.2019
Bachelor of Commerce (B. Com) -
HKES Society
PUC -
Kuppam Junior College
SSLC -
Z P High School
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