POOJA S

• Managed Identity and Access Management (IAM) operations using Active Directory, LDAP/UNIX, Azure AD, and RBAC models.
• Hands-on experience in user provisioning, de-provisioning, password resets, group management, and access governance.
• Administered Azure AD Connect, AADC sync, pass-through authentication, and hybrid identity environments.
• Implemented Conditional Access, MFA, SSO, SAML, and ADFS for secure authentication.
• Managed Microsoft Identity Manager (MIM) and enterprise directory services with 25,000+ objects.
• Supported account provisioning from HR systems to Azure AD and downstream applications.
• Resolved Azure AD, Office 365, licensing, sync, and identity-related technical issues.
• Created and managed AD organisational units (OUs), group policies (GPO), and user permissions.
• Performed directory migrations from multiple domains to single-domain environments.
• Worked on UNIX/Linux application deployments using PuTTY and Secure-CRT tools.
• Created, resized, backed up, restored, and decommissioned Azure Virtual Machines and App Services.
• Monitored VM performance, CPU utilisation, backups, and storage management in Azure.
• Managed file/folder backup operations and disaster recovery support.
• Worked with the ServiceNow ticketing system for incident, request, and problem management.
• Strong analytical, troubleshooting, leadership, and stakeholder management skills.

• Handling Incident, change and problem tickets. (ITIL Process).
• Managing DNS server, Creating the OU and applying the Group policies.
• Responsible for Providing remote infrastructure support to a wide variety of Enterprise-wide technologies such as DNS, DHCP, Active Directory and Server Hardware, server installation & upgrading, Patching & Monitoring.
• Installation, Configuration and Administration of Windows 2012 and 2016 OS.
• Configured and managed on windows 2012 Active Directory.
• Worked on creating users and giving permissions, group policy addition, removal and other amendments the Active directory under security officer’s approval.
• Worked on Remote Desktop Administration.
• Performing user account administrative tasks (Like Creation of user accounts, Resetting Password, unlocking user accounts, Enabling and disabling user accounts, Rename user accounts).
• Performing the country transfer, and OU transfer for users.
• Worked on user home drive data transfer from one location to another location.
• Creating shared and Generic mailbox creation.
• Interact with the client for the new updates responsible to fulfill the request within the SLA period.
• Addressing customer queries via email, chatting & Phone.
• Handling System migration, Domain migration and Email migration simultaneously.
• Managing the Groups and Adding hostname to OU as per process, In active directory.
• Managing the AD Exchange responsibility -
• Creating &Managing (add/remove/change of ownership) of Distribution List’s.
• Providing delegation access of Mailboxes to the end users (Read/Write/Send As).
• Performing the share folder creation.

Worked as Technical Consultant supporting CyberArk and enterprise access management applications.

• Hands-on experience with ServiceNow, Active Directory, LDAP, and ITSM tools.
• Managed Incident, Problem, SLA, Escalation, and Change Management processes.
• Performed end-to-end Identity & Access Lifecycle Management including provisioning, deprovisioning, AD account creation/modification, and privileged access management.
• Administered ACLs, RBAC, ABAC, and secure access controls for users, groups, and systems.
• Managed onboarding/offboarding processes and supported 130+ business applications with license administration.
• Conducted periodic access recertifications for joiners, movers, leavers, and Segregation of Duties (SoD) compliance.
• Supported internal/external audits through log reviews, compliance checks, and access governance controls.
• Provided admin/super admin access via jump servers and remote desktops within SLA targets.
• Participated in application onboarding, UAT testing, production bridge calls, and root cause analysis.
• Collaborated with BISO, ITAO, RPA, and cross-functional teams to improve automation and access provisioning.
• Designed IAM governance frameworks, lifecycle processes, and directory architecture standards.
• Experience with SSO, SAML, PKI, SSH, privileged identities, and enterprise authentication technologies.
• Maintained strong client relationships through regular updates, stakeholder communication, and project reviews.