VENKATESH B
Scrum Master
Chennai
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Handled a project, during My team's performance got depleted. Improved My team's performance by supporting them fulltime and projected the result by doing RCA and 5 WHY analysis.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Scrum Master
STRAIVE
Chennai
10.2021 - Current
- Conducting Daily Stand-up Meeting.
- Organizing minimum 4 Retro call & Demos with the entire stake Holders.
- Helping the Team members in understanding the User Story and also being a bridge between team and Product Owner.
- Collaborated with developers and product owners globally to stay current on product features and intended functionality.
- Supported test review, defect control, and configuration management within the delivery pipeline.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the Scrum team.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Responsible for driving continuous improvement of deployment process, including assessment of project delivery, gathering and reporting performance metrics, targets and measurement of ongoing progress.
- Strong knowledge on Agile and good exposure to testing cycles and associated quality control measures through testing.
Senior Quality Analyst
CSS CORP
Chennai
10.2018 - 07.2021
- Performing Audits on daily basis for Consultants and following back with Feedbacks on the audits.
- Taking part in weekly business review calls with clients, which explains about the project's current trend and also comparison between previous week's performance.
- Publishing weekly performance reports and summary for the respective teams who were reporting under me.
- DSAT mining for the consultants customer dissatisfaction report and identify the Root cause and providing feedback for the same.
- Also provided support to operations by providing process reports(MIS).
Quality Lead
Sutherland Global Services
Chennai
07.2013 - 09.2018
- Performing random Audits for Case documentation for daily transactions and Publishing reports.
- Escalation end to end management Acknowledging the customer escalations and Redirecting to responsible POC – Team lead/Engineer) who is handling the case.
- Generating the RCA – Root Cause analysis) for Case from Bottom to Top.
- Handled tech calls in WLAN.
- Documenting all the audits in our internal portal.
Education
Bachelor of Engineering -
St. Joseph College of Engineering
Thanjavur 06.2009 - 05.2012
Ponnaiyah Ramajayam -
Polytechnic College
Thanjavur 06.2007 - 05.2009
Skills
- Sprint planning
- Scrum framework expertise
- Project management
- Stakeholder management
- People Management
- Team handling
- Customer service
Timeline
Scrum Master
STRAIVE
10.2021 - Current
Senior Quality Analyst
CSS CORP
10.2018 - 07.2021
Quality Lead
Sutherland Global Services
07.2013 - 09.2018
Bachelor of Engineering -
St. Joseph College of Engineering
06.2009 - 05.2012
Ponnaiyah Ramajayam -
Polytechnic College
06.2007 - 05.2009
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